Customer Service Associate at Concentrix

Job Description

• Are you looking for an opportunity to jumpstart your career in the travel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.
• You will be working on-site from our vibrant Cape Town office, where creativity meets innovative technology. All the while, you will become part of a community of like-minded individuals who become lifelong friends.

This Customer Support Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months of international Call Centre experience (essential)
• Passed Grade 12 (essential)
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R7,524.56
• Incentives
• Medical aid for the main member / medical insurance for the employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role:

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience