Customer Service Consultant at Helderberg Personnel

• A rapidly growing and dynamic company in Bellville is seeking to employ a Customer Service Consultant to join their team. As a Customer Service Consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner.

Main Responsibilities Include: 

• Provide professional and high-quality support to both internal and external customers in accordance with established SLAs
• Advise and educate customers on the company procedures for the different billing models
• Handling monthly account and e-wallet queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting
• Sending bulk emails and SMS’s communication to customers

Requirements and Competencies:

• Grade 12 and at least 2 years’ experience in a call centre/customer support environment
• Strong administration, organising, problem-solving and time management skills
• Computer literate – MS Outlook/Excel/Word and Internet
• Formal business writing and professional communication skills in both Afrikaans and English
• Ability to remain calm, objective and self-controlled under pressure
• Ability to think and act proactively to minimise escalations and further queries
• Problem resolution driven, positive attitude & have a passion for service delivery
• Own reliable transport and preferably reside in the Northern Suburbs.

Closing date:  2026-05-14