Customer Service Coordinator Internship at Abbott

WHAT YOU’LL DO

• Process all orders received via CRM system or email. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
• Review and maintain customers open orders on a daily basis.
• Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
• Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
• Collaborate with other departments to ensure accuracy of data maintained on SAP
• Keeping customer account changes up to date and communicated to the commercial sales team.
• Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service. 
• Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
• Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
• Develop and maintain fruitful customer and internal colleague relationships.
• Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
• Other ad-hoc duties as assigned.

REQUIRED QUALIFICATIONS

• Must have a Business Administration, BCom Financial management , Business Informatics degree/diploma or related.
• Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
• Must have not worked or completed another internship.
• No experience required (fresh Graduate).

PREFERRED QUALIFICATIONS

• Excellent time management skills, be able to work under pressure to meet deadlines.
• Good attention to detail
• Excellent written and spoken communication skills in English.
• Energetic, highly motivated