Customer Service Coordinator - Port Elizabeth at Tenneco

MINIMUM REQUIREMENTS:

Education/Experience:

• A minimum requirement is Grade 12 or Equivalent.
• Ndip in Logistics and/or Equivalent.
• 2 Years experience within a similar environment.

KEY RESPONSIBILITIES:

Order Book Control    

• Responsibility for all incoming customer orders.
• Understand and analyze customer schedules.
• Complete order book reconciliations on a monthly basis.

Customer Queries       

• Liaise with customers on all queries or concerns.
• Facilitate expediting and cancellation of orders.

Customer Relationships

• Ensure customer contacts are regularly updated on the customer database.
• Weekly contact with customers

Delivery Performance 

• Ensure 100% delivery performance to all customers.
• Analyse and report delivery performance.
• Liaise with other departments to ensure maximum performance.

Analysis of Customers            

• Control all customer forecasts and ensure accuracy of ERP system.
• Analyse customer order trends.

KEY COMPETENCIES:

• Computer Literacy
• Excellent written and oral communication.
• Must be able to problem-solve and find solutions.
• Must be performance driven and results orientated.
• Must be decisive and take ownership.
• Must have basic mathematical and numerical skills.
• Must be a team player