Customer Service & Customer Insights Graduate at takealot.com

Requirements:

Qualifications & Experience:

• A Bachelor’s degree in Customer Service, Customer Insights, Data Analysis, Business Process Management, Operations Management, or a related discipline

The skills we need:

• Strong analytical and problem-solving skills
• Ability to interpret data and translate insights into actionable recommendations
• Excellent written and verbal communication skills
• Strong organisational and time-management skills
• Attention to detail and a focus on quality improvement
• Proactive, hands-on, and able to work collaboratively in a fast-paced environment
• Curious and eager to learn, with a customer-centric mindset
• Comfortable working with Microsoft Office Suite and/or Google Workspace tools.

Attributes required: 

• Collaborative
• Creative Energy
• Hands on
• Have an opinion and voice it
• Strong communication skills
• Strong problem solving skills

Key responsibilities:

• Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities
• Support the creation, review, and optimisation of SOPs and process flows
• Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction
• Assist with reporting on key metrics and performance indicators
• Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements
• Participate in projects to optimise customer service processes and system utilisation

This is a 12-month contract position.