Customer Service Intern at Henkel

About the Job

Your Role

• Support Customer Service team in daily operational activities
• Administrative tasks (sending invoices, pods, creating customer service reports, etc.)
• Proactive communication towards customers & business about product availabilities and out of stocks
• In charge of reporting Service Level and Non-Delivery reasons
• Maintaining strong relationships with various departments such as Supply Chain, Marketing and Sales
• Manages local & export orders from creation to invoicing, engaging in customer negotiations, exporting documentation, dealing with invoice disputes and customer complaints.

Your Skills

• Student with at least 1 year of active student status remaining.
• Flexible with excellent communication skills
• User-level computer skills: confident with Excel
• Accuracy, reliability, good time management skills
• Team player attitude
• SAP experience is an advantage
• Excellent oral and written communication skills in English & Afrikaans with the ability to interact effectively with all levels of management