Customer Service Intern - JHB at Stryker

Job Summary:

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ensure service information accessible by sorting and filing documents/forms.
• May schedule field service repair calls.
• Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Qualification/ Requirements:

• Minimum  Matric with tertiary qualification or studying towards qualification (Certificate/diploma/degree)
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail
• Youth
• South African  citizen