Customer Service Lead Associate at TTEC

Job Details

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
• As a Lead Associate working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind?
• You’ll have ownership over resolving escalated or complex calls from customers.  
• Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 5 or more years of BPO customer service experience plus some post-secondary education
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• A patient, compassionate and professional personality with strong service orientation
• Time management, flexibility, organizational and multi-tasking skills
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer experience

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives