Customer Service Manager - Dihlabeng Mall Bethlehem at Pick n Pay Stores Limited

• To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.
• Provide exceptional Customer Service and uphold the company values with the surrounding community.

Minimum requirements

• Matric / Grade 12
• 12-18 months face-to-face customer service experience
• Valid Driver’s License

Competencies

• Self-driven 
• Basic computer literate (MS Office)
• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Sense of urgency
• Professional
• Analytical skills
• Good communication skills
• Good intrapersonal skills
• Reporting Skills

Key Responsibilities:

• Customer Service  
• Informal and formal feedback 
• Customer Complain Chart 
• Store Standards 
• SOPs 
• Communication 
• Informal and formal feedback 
• Training 
• Customer Complaints Chart 
• Store Audits 
• Social Responsibility
• Informal and formal feedback 
• Local Newspaper 
• Administration 
• Informal and formal feedback 
• Ad-hoc Projects 
• Project Plans 
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.