Customer Service Manager at Pick n Pay Stores Limited

Minimum Requirements

• Matric/ Grade 12 (attach certified copy to application)
• Must have a valid South African ID
• Must have a valid Driver’s license code 08
• 12 – 18 months face-to-face customer service experience
• Must be successful in at least 2 competency based interviews
• Must be flexible and willing to be transferred between stores

Competencies:

• Self-driven  
• Basic computer literate (MS Office) 
• High energy levels 
• High attention to detail 
• Ability to think on your feet when resolving problems 
• Customer service centric 
• Sense of urgency 
• Professional 
• Analytical skills 
• Good communication skills 
• Good intrapersonal skills 
• Pick n Pay Values and Culture
• Customer service ethos 
• Understanding of Pick n Pay’s business priorities 
• Understanding of different store formats 
• Understanding of Pick n Pay values and expected performance standards 
• Understanding of organizational structures, business flows, where and how to source information 

Code of Ethics 

• Gain understanding on the process of handling customer complaints via different mediums 
• Understand the SOP governing the public liability process 
• Basic knowledge on the SOP governing the food safety procedure 
• In-depth knowledge on the roles of the CSM in store and the community around the store 

Reports 

• HR Policy  
• Consumer Protection Act 
• Liquor Act 

Additional Job Description

Key Responsibilities

Customer Service  

• Informal and formal feedback 
• Customer Complain Chart 

Store Standards 

• SOPs 

Communication 

• Informal and formal feedback 

Training 

• Customer Complaints Chart 
• Store Audits 

Social Responsibility

• Informal and formal feedback 
• Local Newspaper 

Administration 

• Informal and formal feedback 

Ad-hoc Projects 

• Project Plans 

Leading Self 

• Informal and formal feedback 
• Individual Performance Agreement (IPA) 
• Personal Development Plan (PDP) 

Closing date:12 July 2025