Customer Service Manager at Pick n Pay Stores Limited

• Provide exceptional Customer Service and uphold the company values with the community

Minimum requirements

• Matric
• 12-18 months face-to-face customer service experience
• Drivers License
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Competencies

• Self-driven  
• Basic computer literate (MS Office) 
• High energy levels 
• High attention to detail 
• Ability to think on your feet when resolving problems 
• Customer service centric 
• Sense of urgency 
• Professional 
• Analytical skills 
• Good communication skills 
• Good intrapersonal skills 
• Pick n Pay values and culture 
• Customer service ethos 
• Understanding of Pick n Pay’s business priorities
• Understanding of different store formats 
• Understanding of Pick n Pay values and expected performance standards 
• Understanding of organizational structures, business flows, where and how to source information 

Code of Ethics 

• Gain understanding on the process of handling customer complaints via different mediums 
• Understand the SOP governing the public liability process 
• Basic knowledge on the SOP governing the food safety procedure 
• In-depth knowledge on the roles of the CSM in store and the community around the store 

Key responsibilities

• Customer Service  
• Informal and formal feedback 
• Customer Complain Chart 

Store Standards 

• SOPs 

Communication 

• Informal and formal feedback 

Training 

• Customer Complaints Chart 
• Store Audits 

Social Responsibility

• Informal and formal feedback 
• Local Newspaper 

Administration 

• Informal and formal feedback 

Ad-hoc Projects 

• Project Plans 

Closing date:03 November 2025