Customer Service Officer - Polokwane DC at Boxer Superstores

Purpose

• To provide a continuous flow of accurate information to stores regarding order status and estimated time of arrivals (ETA), while addressing store queries promptly and professionally.

Minimum Requirements    
Education & Experience Requirements

• Matric is essential.
• A Degree/Diploma in Supply Chain would be advantageous.
• Minimum 2 years’ relevant work experience in warehousing or a similar environment.
• Must be computer literate with proficiency in key systems.
• Strong communication and problem-solving skills are critical.
• Exceptional attention to detail is required.

Duties and Responsibilities    
Key Responsibilities

• Efficiently manage and coordinate all store orders, including Jab orders.
• Maintain daily communication with store managers and regional teams to ensure seamless operations.
• Expertly handle and resolve help desk queries in a timely and professional manner.
• Implement and oversee effective pallet control procedures to maintain operational efficiency.