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  • Posted: Sep 10, 2021
    Deadline: Not specified
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  • Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Austral...
    Read more about this company

     

    Customer Service Opportunities

    Do work that matters   

    As a member of our team you’ll help our customers realise their financial goals by conducting financial health checks.  By identifying particular needs and understanding our customer’s future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services.   

    Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we’ve provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do.  

    See yourself in our team  

    The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.  

    Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology. 

    What will help you succeed?  

    To be successful you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.   

    You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.  

    You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.  

    Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

    If this sounds like the role for you then we would love to hear from you. Apply today!

    If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

    We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

    Method of Application

    Interested and qualified? Go to Commonwealth Bank on cba.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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