Customer Service Representative at Diversey

• Responsible for acting as a liaison between existing & potential customers and the company.
• Assist with complaints, order processing, billing and other order related queries.
• Reliable and driven, with strong time management and prioritization abilities.
• To meet corporate standards in all interaction with internal and external customers
• To support and promote the vision and mission of the company

Preffered Requirements

• Grade 12 or equivalent Business Management diploma
• Recommend 3-4 years Customer Service Experience
• Capable of working in a dynamic team environment
• Fluent in English with strong written and verbal communication skills
• Work within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.
• Identifies problems and relevant issues in straightforward situation
• Basic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Internet application including email, SAP preferred.

Has developed specialized skills or is multi-skilled in own work area.

PROFILE REQUIREMENT

• Excellent customer service skills
• Ability to work under pressure, must exhibit good time management skills
• Accuracy and attention to detail
• Energetic and enthusiastic
• Absolute discretion and observance of confidentiality requirements
• Must demonstrate an acute sense of urgency and commitment.
• Target driven
• Responsible for acting as a liaison between existing & potential customers and the company.
• Assist with complaints, order processing, billing and other order related queries.
• Reliable and driven, with strong time management and prioritization abilities.
• To meet corporate standards in all interaction with internal and external customers

To support and promote the vision and mission of the company

KEY DUTIES

• Display a professional telephone and Etiquette.
• Complete adherence to ISO procedures at all times.
• Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.
• Follow communication procedures, guidelines and policies.
• Meet set deadlines & timeous task completion.
• Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions
• Escalation of problems to the Customer Service Lead or Manager.
• To ensure daily, weekly and monthly reports are compiled and submitted timeously
• To ensure that all individual and departmental targets are consistently achieved
• To ensure courteous accurate and professional interaction with clients at all times
• To participate in various ad hoc projects within the Customer Service department