Customer Service Representative at Evonik

Responsibilities

Customer Service/Operational:

Pre-Order:

• SAP Systems readiness
• Forecast and Planning
• Importation documentation process
• Inventory management
• Customer Credit status
• Trade Compliance/Foreign Trade

Customer Queries

Order process (ex-stock & indent): 

• Covering the full Order 2 Cash process

Post Order:

• General, including project implementation
• Inventory Management
• Overdue collection. 

Requirements

• At least 5 years experience in working in Customer Service, in a chemical or similar environment
• Prior SAP experience, or very strong ERP experience in order-processing is a must.
• Proven initiative and being able to work pro-actively and independently, is a must
• Excellent communicator and interpersonal skills, whilst being able to work independently
• Ability to understand the customer needs.
• Ability to apply business acumen to all elements of the job
• Experience in processing SSA import shipments is preferred.
• Good team player
• Willing to learn many new tasks and develop minimum technical knowledge of the product line.
• Meticulous, organized, attention to detail, and possesses positive attitude.
• Fluency in spoken and written English is a must.
• Ability to handle stressful situations is a must
• Basic knowledge of Credit Management, Overdue collection and other basic financial elements