Sales Administrator / Customer Service Representative at West Coast Personnel

R10 000 – R12 000 per month, depending on experience

• We are recruiting a professional and customer-focused Sales Administrator / Customer Service & Support Representative to manage customer enquiries, process orders and coordinate customer-service requirements.
• The successful candidate will act as a key link between customers and internal departments, ensuring accurate order processing, prompt query resolution and a high standard of customer service.

Key Responsibilities
Customer Service

• Handle customer enquiries via phone and email.
• Respond to complaints and service requests.
• Investigate and resolve customer concerns.
• Assist with product enquiries, returns and exchanges.
• Keep customers informed of order and delivery progress.

Order Processing

• Process customer orders accurately.
• Monitor outstanding orders.
• Liaise with Warehouse and Logistics teams.
• Follow up delayed deliveries and stock shortages.
• Coordinate with Sales, Finance and Operations.

Administration

• Maintain accurate customer and order records.
• Record and track queries and resolutions.
• Assist with customer-service reporting.
• Handle customer information in line with POPIA requirements.
• Provide general sales and administrative support.

Minimum Requirements

• Matric / Grade 12 – essential.
• 2–3 years’ experience in customer service, support, order processing or administration.
• Retail, wholesale or distribution experience advantageous.
• Good Microsoft Office skills.
• ERP, CRM or order-processing system exposure advantageous.
• Strong verbal and written communication.
• Good administrative and follow-up skills.
• Strong attention to detail.
• Able to multitask and work under pressure.
• Strong problem-solving ability.