Customer Service Representative at FLSmidth

Purpose of the role

• Focuses on customer support

Your responsibilities

•  Develops customer contacts to build long-term relationships with customers
• Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
• Interacts with clients to resolve order and delivery issues
• Follows op on service contracts.
• Recommends alternative products or services
• Keeps CRM updated in collaboration with other stakeholders
• Work Environment: Typically located in a call center environment
• This position is not compensated based on achievement of sales targets
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

What you bring.

• Degree
• Minimum 3-5 years working experience in a sales or customer service management role.
• Good communication skills will be required for this role.
• Deep knowledge of the PC&V products will be an added advantage.
• Experience with account management is required for this role.
• Knowledge of West Africa mining terrain will be an added advantage.
• French speaking will be an added advantage.
• Must be a computer literate and ability to do PowerPoint presentations, analyze data and knowledge of sales management tools will be needed for this role.