Current Jobs at FLSmidth

Purpose of the role

• Focuses on customer support

Your responsibilities

•  Develops customer contacts to build long-term relationships with customers
• Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
• Interacts with clients to resolve order and delivery issues
• Follows op on service contracts.
• Recommends alternative products or services
• Keeps CRM updated in collaboration with other stakeholders
• Work Environment: Typically located in a call center environment
• This position is not compensated based on achievement of sales targets
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

What you bring.

• Degree
• Minimum 3-5 years working experience in a sales or customer service management role.
• Good communication skills will be required for this role.
• Deep knowledge of the PC&V products will be an added advantage.
• Experience with account management is required for this role.
• Knowledge of West Africa mining terrain will be an added advantage.
• French speaking will be an added advantage.
• Must be a computer literate and ability to do PowerPoint presentations, analyze data and knowledge of sales management tools will be needed for this role.

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Purpose of the role

• To manage Sales activities in a specified commodity area for a wide range of products and systems in order to contribute to the overall business results.

Your responsibilities
Responsibilities and duties include, but are not limited to:

• Responsible for selling aftermarket parts, services, wear parts, upgrades & rebuilds to customers in the various industries served by the Company. 
• Individual will initiate and maintain strong customer relationships and increase the sales of our products and services.
• Travel will include planned and emergency sales calls throughout the assigned territory.
• Tasks will be to achieve sales and gross profit objectives and create strategic sales action plans.
• Schedule sales calls and meet with customers for the purpose of selling aftermarket parts/consumables, rebuilds & modernizations & full complement of service offerings.
• Responsible for maintaining the customer relationship while also being the front-line customer service contact.
• Develop strategies to increase wallet share and market penetration.
• Work with the inside sales team to draft proposals.
• Visit installations to consult with customers on equipment operations and replacement requirements.
• Ability to develop value propositions and ROI to help promote product sales.
• Develop a territory management plan to maximize time with customers & increase order intake and enhance customer retention.
• Respond timeously to customer concerns or requests

What you bring

• Relevant Bachelor of Science Engineering degree or equivalent knowledge/work experience.
• Minimum of 4 years’ relevant experience in a Sales environment.   
• Acquire the latest product information with emphasis on technical advantage, industry quality standards, certifications, pricing, and delivery.
• Excellent interpersonal skills with the ability to effectively communicate with customers.
• Knowledge of competitor's equipment to help define value proposition for FLSmidth offering.
• Ability to read and interpret engineering/mechanical drawings, understand equipment manuals and familiarity with parts lists.
• Must be competent in account management & territory planning, be able to organize sales strategies and possess exceptional presentation skills.
• Must be a self-starter and problem-solver who keeps the customers’ best interests at heart.
• Communicates proactively & regularly with inside sales, engineering and management teams.
• Complete regular entries and updates in CRM system to include contacts, appointments and opportunities.
• Displays honesty, ethics and integrity at all times.
• Knowledge of a Customer Relationship Management (CRM) programme will be advantageous.
• Computer literate in MS Office. Completion & regular updates of comprehensive account plans for key accounts.
• Work in a team environment to extract maximum sales potential through collaboration with other FLSmidth staff, product companies and divisions.
• Valid driver’s license

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• Focuses on retention and strengthening of client relationships. Accountable for sales to designated customer accounts, typically within a defined geographical area. As multiple accounts owner, responsible for supporting customers' productivity with the full range of life cycle offerings in the specific territory. Develops sales competence in the territory and driving Order intake growth to the strategy.

Key Accountabilities:

• Focuses on account planning and face-to-face selling of FLS products and services
• Supports development of medium to long-range sales plans and prepares strategies to protect, grow, and diversify the relationship with a defined group of customers
• Identifies opportunities in existing customer installations for replacement of equipment with products/equipment from the FLSmidth portfolio (increased wallet share)
• Manages a team of Site Account Managers and is responsible for setting targets and objectives in alignment with the Area/Region goals
• Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities
• Ensures problem resolutions and ensures customers receive high quality customer service
• Ensures development of client retention and growth plans and strategies for developing profitable business with assigned accounts
• Develops Site Account Managers to enable sustainable support to Customer base and provide feedback on Market and Pricing.
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

Requirements:

• B.S. in Engineering or Business degree
• 7+ years of experience selling in the mining industry
• Demonstrated ability to grow order intake
• Success in mentoring peers