Customer Service Representative (FTC 12 Months) Remote Position - Milnerton/Century City at MWEB

Job Output:

• Provide efficient and effective support to mweb customers, around billing and technical queries via Telephonic and Written channels.
• Identify customers’ needs
• Provide solutions to technical and account management queries.
• Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
• Deliver exceptional service to customers in all interactions.
• Diligently execute escalations beyond 1st line support.
• Record accurate summaries of customer interactions in the company business system.
• Utilise all available tools and resources to resolve customer queries completely.

Qualifications & Experience

• Grade 12 / Matric
• Analytical thinking with strong troubleshooting ability
• Strong understanding of ISP Networks
• Willing to work shifts (including weekends & public holidays)
• 1+ Year customer services experience within an ISP Call Centre (preferred)
• 1+ Year technical and desktop customer service experience
• Exposure to a Customer Service Scoring System (e.g. Net Promoter Score)