Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” behind all ...
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As a Customer Service Representative, you’ll be the face of Mukuru — assisting customers with their foreign exchange transactions in a friendly, professional, and compliant manner.
You’ll process transactions accurately, verify documents, and help customers confidently complete their money transfers. This role is all about people — providing excellent service, spotting risks, and making sure every interaction reflects Mukuru’s trusted brand.
What You’ll Do
Process foreign exchange transactions accurately and efficiently.
Ensure all customer documents are valid and legally compliant.
Detect and report any suspicious or fraudulent activity.
Manage your cash float and stock to ensure accurate balancing.
Stay up to date with foreign exchange systems (ICFX) and regulatory updates.
Maintain Mukuru’s brand standards and deliver exceptional customer service.
Take ownership of your professional growth through ongoing training and assessments.
What You’ll Bring
Grade 12 / Matric (Essential)
1+ year experience in Customer Service or Financial Services (Essential)
Foreign exchange experience (Desirable)
Completed or willing to complete Mukuru Forex Consultant Training Course
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