Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” behind all ...
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The Opportunity
- We’re looking for a Customer Data BI Analyst — a storyteller who speaks the language of data and translates it into meaningful business insight.
- In this role, you’ll partner with teams across Customer Engagement, Marketing, Product, and Operations to uncover trends, optimize customer journeys, and identify opportunities for growth. You’ll blend analytical thinking with curiosity, using data to shape how Mukuru understands and serves its customers.
- This is a fantastic opportunity for someone who loves solving puzzles, thrives on collaboration, and wants their work to have a tangible impact on millions of lives across Africa.
What You’ll Do
- Turn Data into Insight
- Analyse customer behaviour across channels and products to uncover actionable insights that drive engagement, retention, and growth.
- Translate complex data into simple, compelling stories for stakeholders.
- Identify patterns, trends, and opportunities to improve the customer experience.
- Partner Across Teams
- Collaborate with Marketing, Product, and Customer Engagement teams to design data-driven strategies and campaigns.
- Act as the bridge between technical data teams and business users — ensuring alignment, clarity, and shared understanding.
- Support strategic decision-making with accurate, timely, and relevant analysis.
- Build & Automate Reporting
- Design, build, and maintain dashboards and reports in BI tools (e.g., Power BI, Tableau, or Qlik) that track customer performance metrics.
- Develop automated solutions for recurring insights and data visualizations.
- Ensure data integrity, accuracy, and consistency across all reports.
- Lead with Data Quality & Governance
- Profile, validate, and clean data to ensure it meets high-quality standards.
- Partner with data engineers to improve data pipelines and architecture.
- Identify and resolve data anomalies, ensuring reliable insights.
- Innovate & Grow
- Stay current with emerging analytics tools, techniques, and trends.
- Champion a culture of experimentation — applying methods such as A/B testing, segmentation, and predictive modelling to improve outcomes.
- What You’ll Bring
Essential:
- Tertiary qualification in a quantitative field (e.g., Data Science, Statistics, Economics, Engineering, Computer Science).
- 3+ years of experience as a Data Analyst, BI Analyst, or similar role.
- Advanced proficiency in SQL and Excel.
- Experience with BI tools such as Power BI, Tableau, or Qlik.
- Strong communication skills — able to translate data into business insights.
- Experience cleaning, manipulating, and combining large datasets.
- Nice to Have:
- Experience in FinTech, Financial Services, or high-growth digital businesses.
- Familiarity with Python or R for data analysis.
- Understanding of customer analytics (segmentation, retention, churn, LTV).
- Knowledge of A/B testing and data modelling.
You’ll Thrive Here If You Are:
- Curious, analytical, and passionate about uncovering “the why” behind the data.
- A clear communicator who can simplify complexity.
- Detail-oriented, organized, and comfortable juggling multiple priorities.
- A collaborator who enjoys working across teams and domains.
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About the Role
- As a Customer Service Representative, you’ll be the face of Mukuru — assisting customers with their foreign exchange transactions in a friendly, professional, and compliant manner.
- You’ll process transactions accurately, verify documents, and help customers confidently complete their money transfers. This role is all about people — providing excellent service, spotting risks, and making sure every interaction reflects Mukuru’s trusted brand.
What You’ll Do
- Process foreign exchange transactions accurately and efficiently.
- Ensure all customer documents are valid and legally compliant.
- Detect and report any suspicious or fraudulent activity.
- Manage your cash float and stock to ensure accurate balancing.
- Stay up to date with foreign exchange systems (ICFX) and regulatory updates.
- Maintain Mukuru’s brand standards and deliver exceptional customer service.
- Take ownership of your professional growth through ongoing training and assessments.
What You’ll Bring
- Grade 12 / Matric (Essential)
- 1+ year experience in Customer Service or Financial Services (Essential)
- Foreign exchange experience (Desirable)
- Completed or willing to complete Mukuru Forex Consultant Training Course
Knowledge of:
- Foreign currencies
- FICA regulations
- Exchange control regulations
- ICFX system (advantageous)
- Skills That Make You Great at This Role
- Strong communication (verbal and written)
- Excellent attention to detail
- Good administrative and organizational skills
- Confident telephone and computer skills
- Ability to work accurately under pressure
- Passion for customer experience
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- The Opportunity
- We’re looking for a CRM & Lifecycle Communications Specialist to bring our customer engagement strategy to life across Mukuru’s fintech ecosystem — from remittances and lite banking to insurance, loans, and value-added services.
- You’ll be the bridge between product engineering and marketing, designing communications that reach the right customer, at the right time, with the right message. This role blends data, creativity, and tech, and is perfect for someone who thrives in crafting seamless, personalized journeys that drive loyalty and growth.
What You’ll Do
Design & Deliver Impactful CRM Journeys
- Build automated, multi-channel campaigns (SMS, WhatsApp, voice, email, in-app) that guide customers through every stage of the journey — from onboarding to retention and win-back.
- Translate business goals into communications that drive awareness, engagement, and conversion.
- Own the CRM roadmap and continuously optimize campaigns based on performance data.
Collaborate Across Teams
- Partner with Product, Engineering, and Marketing teams to integrate lifecycle messaging directly into product experiences.
- Ensure smooth data flow between platforms (CRM, app, transaction systems) for precise targeting.
- Act as the connector between teams — balancing technical feasibility, creative storytelling, and business impact.
Leverage Data & Insights
- Use segmentation, behavioural analytics, and A/B testing to personalize messages and increase relevance.
- Track KPIs such as onboarding completion, retention, churn, and customer lifetime value — then use insights to fine-tune campaigns.
Ensure Governance & Compliance
- Manage opt-in/opt-out processes and uphold compliance with POPIA, GDPR, and financial regulations.
- Protect customer data while delivering meaningful communications.
Champion Customer Experience
- Keep the customer at the heart of every message — clear, human, and culturally relevant.
- Partner with localization teams to tailor content for multiple markets across Africa.
- Stay on top of trends in lifecycle engagement and push the boundaries of what’s possible.
What You’ll Bring
Essential:
- 5+ years in CRM, lifecycle marketing, or product communications (preferably in fintech, telco, or digital services).
- Strong hands-on experience with CRM/marketing automation platforms (e.g., Braze, CleverTap, Salesforce, HubSpot).
- Proven success in building customer journeys across multi-channel environments.
- Analytical mindset — skilled in data segmentation, testing, and campaign analytics.
- Experience collaborating with engineering teams to bring comms to life within products.
Nice to Have:
- Experience in African fintech markets or with diverse, multilingual customer bases.
- Understanding of data privacy (POPIA/GDPR) and regulated environments.
- Familiarity with SQL, APIs, or data visualization tools.
- Interest in behavioural design and customer psychology.
You’ll Thrive Here If You Are:
- A creative thinker with a strategic, data-informed mindset.
- A natural collaborator who can translate between marketing and tech.
- Customer-obsessed — always seeking to enhance the customer journey.
- Organized and agile, able to juggle multiple priorities in a fast-moving environment.
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Job Description
- We’re looking for a Business Intelligence Analyst to join our BI team. If you love solving problems with data, thrive in a collaborative environment, and enjoy seeing your insights drive business growth — this role is for you.
What You’ll Do
- Partner with teams across the business to turn data into actionable insights.
- Translate business needs into scalable data models, reports, and dashboards.
- Ensure data quality and reliability while designing robust reporting solutions.
- Create intuitive visualizations and communicate findings to technical and non-technical audiences.
- Empower users with self-service BI tools and provide training where needed.
- Stay ahead of BI trends, tools, and best practices to keep our solutions future-ready.
What You’ll Bring
- A qualification in a quantitative field (Maths, Stats, Engineering, Computer Science, Finance, Economics, etc.) or equivalent experience.
- 2+ years’ experience in Business Intelligence or Data Analytics.
- Strong SQL and data modelling skills (Kimball experience a plus).
- Hands-on expertise with BI tools (Power BI, Tableau, or Qlik).
- Advanced Excel skills and exposure to R or Python (bonus points!).
- A curious, commercially-minded approach — you don’t just analyse data, you ask why it matters.
Bonus Skills
- Experience in financial services, retail, or high-growth tech businesses.
- Familiarity with cloud-based data platforms (Azure, Snowflake, Big Query, Redshift).
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Your Mission
- Lead, inspire, and deliver BI solutions that don’t just look good on a dashboard — but shape decisions, solve real problems, and drive business growth.
What You’ll Do
- Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
- Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
- Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
- Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
- Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
- Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
- Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.
What You Bring
- 6+ years in BI/Data Analytics, with at least 3 years leading teams
- Expert-level SQL and Power BI skills
- Strong data modelling and analytical abilities
- Excellent communication skills for both technical and business audiences
- Strategic thinking and a passion for problem-solving
- A proven track record of delivering BI solutions that make an impact
Bonus Points For:
- R/Python for analytics
- Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
- Background in FinTech, Financial Services, or fast-paced industries
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The Opportunity
- We’re looking for an Application Security Specialist to join our forward-thinking Information Security Team. This is your chance to play a leading role in securing Mukuru’s rapidly evolving fintech ecosystem and ensuring that our customers’ trust stays rock solid.
- You’ll work closely with our Engineering, DevOps, and Product teams to safeguard our applications from design to deployment. From penetration testing and vulnerability management to building a culture of secure development, you’ll be the expert who ensures security is baked into everything we build.
- If you’re passionate about protecting systems, love a technical challenge, and thrive in a fast-paced, collaborative environment — this role was made for you.
What You’ll Do
Application Security Testing
- Conduct web and mobile application penetration testing and API security assessments.
- Perform threat modelling, secure code reviews, and attack surface analysis.
- Manage and monitor the production cloud infrastructure (AWS/Azure) for vulnerabilities and misconfigurations.
- Lead SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) initiatives.
Security Assessment Programme
- Design and execute Mukuru’s annual penetration testing programme.
- Coordinate both internal and external security assessments, ensuring proper scoping and timely delivery.
- Manage relationships with external security partners and report on remediation progress.
- Drive collaboration across engineering, IT, and compliance to close security gaps quickly and effectively.
Secure Development Lifecycle (SDLC) Enablement
- Champion secure coding practices and embed them in the SDLC.
- Partner with developers, testers, and business analysts to provide proactive security guidance during sprints and releases.
- Create and maintain security frameworks, checklists, and guidelines (aligned with OWASP, OSAMM, BSIMM, MITRE).
- Deliver training and awareness sessions to uplift security capability across teams.
Continuous Improvement & Innovation
- Stay on top of cybersecurity trends, tools, and attack vectors to anticipate risks.
- Research and implement innovative security solutions that strengthen Mukuru’s posture.
- Identify process improvements that make security assessments faster, smarter, and more automated.
Professional Development
- Participate in KPI meetings and 1:1 sessions with the Head of Information Security.
- Maintain certifications and industry knowledge to remain a trusted subject matter expert.
What You’ll Bring
Essential:
- 5+ years of experience in IT systems security or application security.
- Proven experience in offensive security testing and vulnerability management.
- Strong technical knowledge of web application and network security.
- Familiarity with security assessment tools such as Burp Suite, Kali, Nmap, Nikto, Hydra, and Tenable.io.
- Understanding of SAST/DAST tools (e.g., Veracode, Whitesource, Blackduck).
- Experience with AWS or Azure cloud environments.
- Solid grasp of secure software development and programming languages (e.g., PHP, .NET).
- Strong reporting, documentation, and project management skills.
Preferred:
- Degree in Computer Science, Information Security, or a related field.
- Industry certifications (e.g., CISSP, CISM, OSCP, ISO 27001, ISSAP).
- Prior experience in a development or DevSecOps environment.
You’ll Thrive Here If You Are:
- Passionate about security, automation, and innovation.
- A sharp problem-solver with strong analytical and critical thinking skills.
- A clear communicator who enjoys collaborating across technical and business teams.
- A self-starter who can manage multiple priorities with precision and accountability.
- Curious, always learning, and proactive in identifying new ways to secure systems.
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The Opportunity
- We’re on the lookout for a Senior Test Analyst to join our Financial Services Engineering Team — a group of passionate professionals building reliable, scalable, and user-centric fintech products.
- As a Senior Test Analyst, you’ll be at the heart of quality — ensuring our software not only meets technical standards but truly delivers for our customers. You’ll work hands-on across both manual and automated testing, contributing to new product releases, integrations, and system improvements that touch millions of users.
- This role is ideal for someone who loves precision, thrives in agile environments, and enjoys being part of a fast-paced, high-impact team.
What You’ll Do
Quality Engineering & Automation
- Design, develop, and execute detailed test cases and scripts for both manual and automated testing using Playwright (JavaScript).
- Maintain and enhance our automation framework to ensure scalable, maintainable test coverage.
- Test APIs and system integrations to guarantee seamless data flow between platforms.
Functional & Financial Accuracy
- Apply accounting and financial knowledge to validate the accuracy and integrity of financial transactions and reporting within our systems.
- Ensure compliance, correctness, and reliability across financial software modules.
- Collaboration & Agile Delivery
- Work closely with developers, product owners, and business analysts within cross-functional Scrum teams to embed QA best practices throughout the development lifecycle.
- Participate in sprint planning, reviews, and retrospectives, contributing to continuous improvement of both process and product.
- Analysis & Reporting
- Identify, log, and analyse software defects — collaborating with engineering teams to drive efficient resolutions.
- Produce clear, structured documentation of test plans, results, and improvement recommendations.
- Provide transparency on testing progress, coverage, and quality metrics to stakeholders.
What You’ll Bring
- Must-Have Skills & Experience:
- 5+ years of experience as a Test Analyst, with strong hands-on experience in manual and automation testing.
- Solid proficiency in JavaScript and automation tools such as Playwright (or similar frameworks).
- Deep understanding of API and integration testing methodologies.
- Knowledge of accounting principles and their relevance to financial software.
- Experience working in Agile/Scrum environments.
- Strong problem-solving mindset, attention to detail, and commitment to quality.
- Excellent communication and documentation skills.
Qualifications:
- Bachelor’s degree in Computer Science, Accounting, or a related field (preferred).
Nice to Have:
- Software testing certification (e.g., ISTQB).
- Experience with test management tools (e.g., JIRA, Xray, TestRail).
- Exposure to CI/CD pipelines and practices.
- Familiarity with financial or accounting software products.
You’ll Thrive Here If You Are:
- Passionate about ensuring software excellence and user trust.
- Curious and adaptable, always learning new testing tools and methods.
- Collaborative — someone who values teamwork as much as technical skill.
- Analytical, precise, and driven by problem-solving.
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The Opportunity
- We’re looking for a Software Engineer (.NET) to join our Financial Services Engineering Team — a group of passionate developers building world-class fintech solutions for customers across Africa.
- In this role, you’ll design and develop scalable .NET Core applications and microservices, collaborate with cross-functional teams, and drive technical excellence across the stack. You’ll play a key role in shaping the evolution of Mukuru’s digital ecosystem — crafting software that is fast, reliable, and built to last.
- This is an opportunity to work in a dynamic, collaborative environment where your expertise and ideas will help define the future of fintech innovation in Africa.
What You’ll Do
1. Design & Develop Scalable Systems
- Design, develop, and maintain .NET Core applications and microservices.
- Build and integrate RESTful APIs that connect systems and power new features.
- Work with MySQL databases — designing, optimizing, and managing schemas for performance and stability.
2. Collaborate Across Teams
- Partner with product managers, engineers, and QA to deliver new features from concept to deployment.
- Participate in code reviews, testing, and debugging to ensure high-quality software.
- Contribute to architectural discussions and help shape system design decisions.
3. Drive Continuous Improvement
- Champion best practices in coding, testing, and DevOps.
- Contribute to building and refining CI/CD pipelines for faster, more reliable delivery.
- Continuously improve development processes and advocate for automation and scalability.
4. Innovate & Mentor
- Stay ahead of emerging technologies and frameworks to bring fresh ideas to the team.
- Mentor junior engineers and foster a culture of technical excellence and learning.
What You’ll Bring
Essential Skills & Experience:
- 7+ years of experience as a Software Engineer, with a strong focus on .NET Core development.
- Proven experience with microservices architecture — design, development, and deployment.
- Strong knowledge of MySQL (database design, optimization, and management).
- Expertise in RESTful API development and security best practices.
- Hands-on experience with Docker and container orchestration tools like Kubernetes.
- Deep understanding of design patterns, Clean Architecture, and SOLID principles.
- Experience with Git, CI/CD pipelines, and automated testing.
- Familiarity with AWS and cloud-based deployments.
- Experience working in Agile/Scrum teams.
Nice to Have:
- Degree or diploma in Computer Science, Software Engineering, or related field.
- Exposure to frontend frameworks (e.g., React, Angular).
- Experience in fintech or high-growth digital environments.
- Passion for mentoring and technical leadership.
You’ll Thrive Here If You Are:
- A problem-solver who loves complex challenges and elegant solutions.
- A team player who thrives in collaborative, fast-paced environments.
- A tech enthusiast who stays current with emerging tools and trends.
- A builder who takes pride in writing clean, scalable, and efficient code.
- A mentor who enjoys uplifting others and sharing knowledge.
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The Opportunity
- We’re looking for a Software Engineer (Frontend & .NET) to join our Financial Services Engineering Team — a dynamic group of innovators building scalable, high-impact systems that power Mukuru’s digital ecosystem.
- In this role, you’ll be responsible for designing and developing robust .NET Core microservices and modern React front-end applications that deliver seamless experiences to our customers. You’ll work with cross-functional teams to bring ideas to life, experiment with new technologies, and make a tangible difference in how millions of Africans engage with financial products.
- If you’re passionate about clean code, elegant interfaces, and building products that truly matter — this is your next big move.
What You’ll Do
1. Build & Innovate
- Design, develop, and maintain .NET Core applications, microservices, and React web apps.
- Develop and integrate RESTful APIs, ensuring scalability, performance, and security.
- Architect and optimize MySQL database schemas for speed and reliability.
- Deliver pixel-perfect, responsive user experiences using React, TypeScript, HTML, and CSS.
2. Collaborate & Deliver
- Work closely with engineers, product managers, and designers to plan, build, and release features that enhance the customer journey.
- Participate in code reviews, testing, and debugging to maintain high engineering standards.
- Collaborate in an Agile/Scrum environment to continuously improve delivery speed and product quality.
3. Evolve & Improve
- Contribute to evolving development processes, CI/CD practices, and DevOps pipelines.
- Stay current with modern frameworks, cloud tools, and best practices in software engineering.
- Take ownership of your work, mentoring teammates and driving quality improvements across the stack.
What You’ll Bring
Essential:
- Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (preferred).
- 5+ years of professional experience in software engineering with a focus on .NET Core and React.
- Expertise in microservices architecture and RESTful API design.
- Strong experience with MySQL (schema design, optimization, and scripting).
- Skilled in React, TypeScript, HTML, CSS, and modern front-end build tools (Webpack, npm, Yarn).
- Experience with Docker and Kubernetes for containerization and orchestration.
- Familiarity with CI/CD pipelines, automated testing, and Git version control.
- Understanding of AWS cloud services and deployment environments.
- Knowledge of Clean Architecture, design patterns, and asynchronous programming.
- Familiarity with JWT, OAuth 2.0, and web security best practices.
Nice to Have:
- Experience with server-side rendering (SSR) frameworks like Next.js.
- Proficiency in CSS-in-JS frameworks and UI/UX best practices.
- Experience with testing frameworks (Jest, Enzyme, Cypress).
- Experience in fintech or customer-facing digital platforms.
You’ll Thrive Here If You Are:
- Passionate about building intuitive, high-performance web applications.
- A team player who enjoys collaborating across disciplines.
- Curious, adaptable, and always eager to learn new technologies.
- Committed to writing clean, scalable, and maintainable code.
- Motivated by impact — you want your work to improve real lives.
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The Opportunity
- We’re looking for a Software Engineer (PHP) to join our Financial Services Engineering Team — a group of innovative developers building scalable, secure, and high-performing solutions that power Mukuru’s products.
- As a Senior Engineer, you’ll design, develop, and deliver features that impact customers across Africa. You’ll take ownership of complex projects, mentor teammates, and shape the technical direction of our platforms. This is your chance to work in a fast-paced, collaborative environment where your code creates real-world impact every single day.
What You’ll Do
Build & Deliver Scalable Solutions
- Write high-quality, maintainable code that sets the standard for engineering excellence.
- Design and implement medium-to-large features using modern PHP frameworks and open-source technologies.
- Contribute to system architecture discussions and make technical decisions that shape the future of Mukuru’s platforms.
Lead by Example
- Act as a mentor and technical guide to junior engineers, fostering continuous learning and growth.
- Promote best practices in coding, design patterns, testing, and DevOps.
- Champion software quality, encouraging collaboration and shared ownership across the team.
Collaborate & Innovate
- Partner with cross-functional teams — from Product and QA to Data and DevOps — to deliver end-to-end solutions.
- Engage in code reviews, sprint planning, and retrospectives to drive improvements in performance and process.
- Contribute to our evolving microservices architecture and help integrate new tools, frameworks, and cloud technologies.
Maintain & Optimize Systems
- Ensure code reliability through robust testing, continuous integration, and deployment pipelines.
- Manage databases, perform migrations, and ensure smooth data transformations.
- Optimize performance, scalability, and maintainability across platforms.
What You’ll Bring
Essential Skills & Experience:
- 7+ years of experience as a Software Engineer, with strong expertise in PHP.
- Proven experience with PHP frameworks (e.g., Laravel, Symfony) and open-source technologies.
- Hands-on experience with Docker for building, testing, and deploying applications.
- Strong understanding of database management (data migration, transformation, and scripting).
- Experience with modern Git workflows, code reviews, and CI/CD pipelines.
- Strong knowledge of web application architecture, OOP, and SOLID design principles.
- Experience with RESTful APIs and microservices architecture.
- Familiarity with cloud environments (AWS preferred).
- Experience working in Agile (Scrum/Kanban) teams.
Nice to Have:
- Degree or diploma in Computer Science, Software Engineering, or related field.
- Understanding of accounting principles and financial systems.
- Experience mentoring or leading small technical teams.
- Knowledge of test automation and DevOps practices.
- Exposure to fintech systems or regulated environments.
You’ll Thrive Here If You Are:
- A problem-solver who loves tackling complex technical challenges.
- A team player who believes great products are built through collaboration.
- A mentor and leader, passionate about uplifting others through knowledge sharing.
- Adaptable, curious, and excited about learning new tools and technologies.
- Driven by impact — you want your work to make a real difference.
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Job Description:
- As our Software Engineering Team Lead, you’ll step into a role where leadership meets technical mastery. You’ll guide a high-performing engineering team, drive innovation, and deliver software that makes a tangible difference across the continent.
What You’ll Do
- Lead & Mentor: Inspire, coach, and develop a team of 2–5 software engineers, nurturing a culture of learning and excellence.
- Own the Product: Take accountability for delivery – ensuring solutions meet user needs, deadlines, and top-notch quality.
- Set the Standard: Apply and promote best practices in .NET Core, microservices, domain-driven and hexagonal architecture, and CI/CD pipelines.
- Be Agile: Collaborate with Product Owners, Business Analysts, DevOps, and cross-functional teams to deliver in a dynamic Scrum environment.
- Elevate the Team: Conduct performance reviews, provide constructive feedback, and empower your team to grow.
- Innovate: Spot opportunities for process improvement and drive efficiencies across development workflows.
What We’re Looking For
- Proven track record as a Senior Software Engineer or Team Lead.
- Strong proficiency in .NET Core, with expertise in microservices architecture, DDD, and hexagonal architecture.
- Hands-on experience with Git, GitLab, and GitHub.
- Deep understanding of Agile/Scrum and successful delivery in such environments.
- Excellent leadership, mentoring, and communication skills.
- A proactive problem solver with a strong sense of ownership and accountability.
Bonus Points If You Have
- Experience collaborating with DevOps, Test Analysts, Product Owners, and multi-team environments.
- Skills in negotiating priorities and influencing teams to align with shared goals.
- A flair for introducing innovative process improvements to development cycles.
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The Role
- As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries. Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands.
What You’ll Do
- Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
- Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
- Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
- Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
- Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.
What You’ll Bring
- Degree or certification in design, video editing, animation, or visual arts
- 6+ years of professional design experience
- A standout portfolio & showreel showcasing your range in static, animated, and video work
- Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
- Strong eye for typography, composition, and brand application
- Detail-oriented mindset and ability to thrive in a fast-paced environment
- Bonus points for HTML5 animations and 3D skills (e.g., Blender)
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Job Description
- As a Junior Business Developer, you’ll report directly to the Market Development Manager and help drive the growth of our Merchant Payments (Mpay) and Wallet & VAS solutions. This role is all about spotting new business opportunities, building strong relationships, and turning great ideas into action.
- You’ll collaborate across multiple departments — from Operations and Product to Marketing and Customer Service — to make sure we deliver real impact and sustainable growth in your market.
What You’ll Be Doing
- Grow our Mpay & Wallet business: Drive market penetration and help us meet our growth targets through innovative business development strategies.
- Be a Mpay champion: Become the go-to person for your markets — bringing fresh energy, ideas, and insights to increase customer adoption and product usage.
- Lead the charge on new opportunities: Identify potential partners, build relationships, and negotiate win-win deals that expand our network and reach.
- Support and upskill sales teams: Train and guide our sales teams on how to position and sell Mukuru’s Mpay and Wallet products with confidence.
- Keep operations running smoothly: Collaborate with internal teams to ensure the business runs efficiently and customers enjoy a seamless experience.
- Drive strategic projects: Oversee implementation plans, monitor progress, and ensure key deliverables are met.
What You Bring
- Matric / Grade 12 (Essential)
Related tertiary qualification (Essential)
- 1–2 years’ experience in Market or Business Development (Essential)
- Experience in Financial Services or Payments (Desirable)
- Solid understanding of:
- Business development and sales (B2C & C2C)
- Payments and remittances
- Contracts and commercial agreements
Your Toolkit
- Great communication and selling skills
- Strong organisational and time management skills
- Analytical thinking and attention to detail
- Proficiency with MS Office
- A self-motivated attitude with a passion for growth and learning
Please note the following:
- This is not a Tech Developer role. It’s focused on growth, strategy, and business development.
- This is Junior/Entry level role
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Job Description:
- An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.
- Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
- To verify and validate documentation and information supplied by customers when signing up for new accounts
- Keep up to date on any process and regulatory changes
- To report any suspicious activities on customer accounts
- To make outbound calls to customers in order to carry out security checks in assigned corridors
- To aid the verification team as and when required
- To uphold and maintain daily and monthly targets
- To always provide good customer service
- To uphold the company brand
- To manage own professional and self-development
Key Requirements:
- Grade 12 or equivalent (Essential)
- 2 years KYC Experience (Essential)
- Understanding and speaking of Mandarin / other relevant Asian language (Essential)
- Knowledge of money transfer procedures
- Knowledge of KYC regulations
- Knowledge of AML and Fraud
- Knowledge of KYC rules and processes
Additional Skills:
- Computer skills
- Typing skills.
- Telephone skills
- Verbal and written communication skills
- Organisational & administrative skills
- Attention to detail
- Interpersonal skills
- Problem solving skills
Method of Application
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