Customer Service Representative at International Flavors & Fragrances

• We are looking for a Customer Service Representative (preferably with Manufacturing experience) to join our talented team, coordinating with both internal and external customers.
• The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role in one of our growing locations. This is an exciting role requiring a hands-on, pro-active self-starter that learns quickly and gets things done.

Job Requirements

How you will spend your time:

• Build strong relationships with Account Managers and customers
• Follow up on escalation of critical sales orders, customer complaints, QC issues
• Liaise closely with other departments to resolve issues and potential bottlenecks
• Monitor order fulfillment process
• Trouble shooting and reporting as needed

Required Skills

• Professionalism, self-development and being a good team player are key values
• Excellent interpersonal and communication skills
• Collaboration skills, are a quick learner and be able to work with people from all backgrounds and disciplines
• Ability to multi-task, prioritize and manage time effectively

Required Experience

• 3 - 5 Years Customer Service experience in a similar position, preferably in a multinational company
• Minimum of Matric
• MS Office suite (Excel, Outlook, PowerPoint, Word) are required along ERP database experience