Customer Service Representative , Medtech Devices | Gauteng at Salesworx Recruitment (Pty) Ltd

Job Description

• Our client is hiring a Customer Service Representative. Order processing, quotes and Reception  experience with the Medtech industry is required. 

Area of Responsibility:

• Processing of orders received within our Service Level Agreement
• Liaising with customers telephonically and on email;
• Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;
• Releasing back orders, should it be requested;
• Sending invoices of consignment orders received to the customer and the Sales Consultant;
• Replace consignment stock used to customer;
• Action movement of stock when collection/delivery was arranged;
• Allocating stock for orders;
• Preparing pro-forma invoices;
• General administrative duties including regular filing;
• Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;
• Following up on collections and delivery requests;
• Obtaining the necessary approval for credits to be passed;
• Credits and re invoices to be done on the same day;
• Booking out kits if required;
•  Assisting with after hours emergency call if required;
• Removing consignment items invoiced
• Investigating errors transfers done by Sales Consultants;
• Checking stock availability for Sales Consultants;
• Applying transfers
• Generating quotes
• Invoicing orders and invoices according to tender pricing;
• Generating ROE list and submitting ROE’s monthly;
• Removing and Invoicing items from WIP;

Requirements

Education:

• Minimum Grade 12
• A relevant Certificate or Diploma would be advantageous

Benefits

• Medical aid and provident fund.