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  • Posted: Nov 10, 2020
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Customer Service Representative

    The Role

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

    Responsibilities

    • Consumer satisfaction.
    • In branded store:
      • accountable for cash and stock
      • accountable for sales and meeting sales targets
      • accountable for stock shortages
      • Provide consumer advice and education / share product knowledge
    • Manage stock in store:
      • Management of shortages.
      • Obsolescence
      • Promotional stock merchandising
    • Manage operations in store:
      • Warranties
      • Customer cell phone repairs (where applicable)
      • Returns
      • OBF’s
    • Identify issues and resolve
    • Communication, in outlet, and with MTN
    • Maintain company’s policies and procedures.
    • Manage and account for all cash.
    • Conduct actual system transactions eg. activations, suspensions, migrations etc.
    • Relevant paperwork and documentation.
    • General Customer services: turnaround time, queuing time, accuracy, and productivity

    Qualifications

    Education: 

    • Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
    • Fluent in English and language of country preferable

    Experience:

    • Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
    • Experience working in a small to medium organization 

    Should you not hear from MTN within the next 14days, please consider your application as unsuccessful.

    Method of Application

    Interested and qualified? Go to MTN on www.linkedin.com to apply

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