Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 10, 2020
    Deadline: Not specified
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company


    Customer Service Representative

    The Role

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 


    • Consumer satisfaction.
    • In branded store:
      • accountable for cash and stock
      • accountable for sales and meeting sales targets
      • accountable for stock shortages
      • Provide consumer advice and education / share product knowledge
    • Manage stock in store:
      • Management of shortages.
      • Obsolescence
      • Promotional stock merchandising
    • Manage operations in store:
      • Warranties
      • Customer cell phone repairs (where applicable)
      • Returns
      • OBF’s
    • Identify issues and resolve
    • Communication, in outlet, and with MTN
    • Maintain company’s policies and procedures.
    • Manage and account for all cash.
    • Conduct actual system transactions eg. activations, suspensions, migrations etc.
    • Relevant paperwork and documentation.
    • General Customer services: turnaround time, queuing time, accuracy, and productivity



    • Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
    • Fluent in English and language of country preferable


    • Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
    • Experience working in a small to medium organization 

    Should you not hear from MTN within the next 14days, please consider your application as unsuccessful.

    Method of Application

    Interested and qualified? Go to MTN on to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

  • Product Manager Job Description

    Product management is one of the highest paying jobs. This is because it is an integral part of an organization’s operation. As the name entails, product ...

    Read More

  • Cover Letter Writing Tips

    Let’s be honest. Writing a cover letter can be dreadful. This is even more stressful when you are applying for different positions. When tasked with writing...

    Read More

  • Organizational Skills To Have On Your Resume

    Organizational skills are one of the key transferable skills that every job seeker is encouraged to have. This is because employers are on the lookout for ...

    Read More

  • Administrator Job Description

    Ever wondered how workplaces with multiple units and subdivisions are kept organized? Well, that’s because they most likely employ the services of an administ...

    Read More

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
Send your application through

Yahoomail Gmail Hotmail