Customer Service Representative at MTN

The Role

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Consumer satisfaction.
• In branded store:
  • accountable for cash and stock
  • accountable for sales and meeting sales targets
  • accountable for stock shortages
  • Provide consumer advice and education / share product knowledge
• Manage stock in store:
  • Management of shortages.
  • Obsolescence
  • Promotional stock merchandising
• Manage operations in store:
  • Warranties
  • Customer cell phone repairs (where applicable)
  • Returns
  • OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity

Qualifications

Education: 

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization 

Should you not hear from MTN within the next 14days, please consider your application as unsuccessful.