Customer Service Representative at Tower Group

JOB PURPOSE

• To control and manage the entire file process for their trades.

KEY PERFORMANCE AREAS

• Maintain and update sailing schedule.
• Manage and monitor bookings with shipping (include monitoring daily stack dates)
• Process bookings and send booking confirmation to customers.
• Follow up on Quotes to fill up under utilised containers.
• Clear Internal Sentry (latency) reports.
• Strategic container planning to get the best utilization per container.
• Handling Hazardous applications / paperwork
• Send transport and packing instructions to warehouse and transporter.
• Send empty depot releases to shipping line prior to container collection.
• Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
• Process shipping line’s shipping instruction
• Prepare required trade documents (EG CNCA for Luanda)
• Invoice customers
• Process creditor invoices
• Submit RCG to SARS
• Print, stamp, and release bills for customer collection
• Process cargo dues
• Process acquittals to shipping line.
• Cost, close and post file
• Tracking (as back up to Clerks) 1st leg container tracking 1st leg cargo release dates
• 2nd leg cargo release dates
• USA - AMS filing / EUR – ENS filing.
• Issue telex releases as per SOP.
• Emails – assigning emails within the given timeslot, reading, and replying to emails within 6 working hours of receipt.
• Back up for appointed Buddy.
• Assist with training staff members.

KEY COMPETENCIES

• Ability to work in a fast-paced, demanding environment.
• Excellent time management skills
• Attention to detail.
• Ability to use initiative.
• Skilled with a sense of urgency

QUALIFICATIONS/SKILLS

• Matric
• An additional qualification in this field is preferred.
• Microsoft Office