Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Through a culture of continuous innovation...
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Customer Service Representative - Western Cape (CPT) x2
TRACKER requires the services of a Representative: Customer Services for the Western Cape region. The successful candidate will be responsible for all related sales support duties for the Cape Town Sales Support Department.
Job description
Process sales contracts received from clients, sales consultants and business partners
Scheduling of fitments for Tracker, Fitment Centres and Inhouse technicians
Scheduling of Business Service Requests as and when required
Moving of technicians scheduled jobs as required
Tech Support
Maintaining efficiencies of technicians scheduled jobs
Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
Ensure that the Lead Sources and Pricing Sources are captured correctly
Providing insurance certificates
Assist and attend to incoming calls
Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
Provide service to both existing and prospective clients
Ensuring both the company and the customers’ best interest is kept at heart
Minimum requirements
Matric with at 2 years’ experience in an administrative role
Previous experience is the logistics or tracking industries would be advantageous
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