AnyVan makes moving anything easier, more affordable and greener for everyone. Our sole objective is to use technology and innovation to improve the efficiency and experience of the entire delivery and moving process.
With over 2.8 million customers across the UK, Germany, France, Spain, Italy and Ireland since launch over a decade ago, such work has made...
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We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:
You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
Use great active listening and questioning skills to correctly assess, manage and resolve queries
Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
Keep all customer communication records and data updated and accurate in the right systems
What you’ll need to succeed:
3 years+ customer services experience in a call centre environment
The ability to speak and write in French and English Fluently
A genuine passion for delivering unparalleled service and going the extra mile for our customers
A minimum speed of 30+ words per minute with high accuracy
Proficient with IT packages (especially G-Suite) and digital services
Comfortable working towards and achieving targets
Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
A bias to action with a proven track record of getting things done quickly and well
The ability to commute to our offices in the CBD for work and work to our shift patterns
We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times
Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
Strong alignment with our company values
Perks of the Job:
A salary that reflects your value
Performance-Based Incentives: Enjoy a strong commission structure tied to your success
Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us
Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery
Prepare for the future: Pension Fund with 5% employee and 5% employer contributions
Travel: We've got your evening commute covered with free transport home after 7pm, car park space if you drive and showers and towels if you cycle
Keeping you refreshed: Enjoy an in-house barista and free fruit every daySocial Scene: Thursday and Friday drinks, and regular social activities
Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winners enjoyed a 4 day all expenses paid trip to the French alps!
Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry
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