Jobs at DHL

In this Senior Entry Clerk (Multimodal) Position

• Ensure that Customs clearance are done within the given time frames to avoid penalties and storage and demurrage. Consult the CDZ dashboard and or Team leader.
• Frame customs entry against documents received and ensure the correct CPC codes and Rebate codes was used.
• Ensure all permits are in place where required before framing the entry.
• Communicate and confirm information with external customer to ensure correctness of clearances.
• Communicate and confirm information with internal customers to ensure correctness of information that is communicated to Customs.
• To complete any other support tasks as may be requested by the supervisor or Manager, including filing, reconciling or administrative tasks within the Customs section.
• Ensure all administrative requirements of the Customs Operation are completed timely and accurately to the satisfaction of internal customers i.e. resolve queries, ensure VOCs are done timely, etc.
• Ensure all customs clearance documents are available for correct customs clearance. If not log request for missing documents on CW. This includes the accurate, completed and signed clearing instruction..
• If no clearing instruction check if POA is in place to use a system generated CI and send to customer to sign.
• Quality checks all documents received before a declaration is processed. All entries with an outlay exceeding R500 000 must be QLTY controlled. EC to trigger the file to QLTY for review and approval.
• To register import ocean and Air customs files in system (service provider) as required, ensuring all jobs ready for customs clearance and all files are written up.
• Prepare all documents for customs clearance.
• Allocate the percentage of duties to be paid.
• Rectify incorrect take on data.
• Ensure that the Controllers/GSC have captured the information accurately to ensure compliance with the provision of the Customs Act.
• Keep SARS documentation up to date.
• Ensure that all documentation are properly kept to ensure they are available for future queries or when needed for audit purposes.
• Finalize Customs queries within day 1
• Refunds and drawbacks.
• Ensure that client’s queries are attended to timely, and that delay kept at minimum level at all times
• Ensure we apply the preferential rates according to the different trade agreements and that we have the necessary documents (Euro1/ invoice declaration/SADC certificates)
• Ensure that we have the required freight statements to enable correct FOB values.
• Comply with the provision of the Customs Accreditation System.
• Comply with the requirements of the quality management system.
• Ensure all HS codes are as per tariff library or as per the Clearing instruction/invoice. Also ensure tariff heading is correct.
• Maintain a product library per clients portfolio of products
• Stay current on changes to customs regulations and procedures
• Prepare Voucher of Corrections as and when needed.
• Customs Tariff consulting internally and externally.
• Assist clients with applications for VDN, tariff rulings and determinations

Now, here is what we need from you!

• Full tariff knowledge classification.
• Tariff determination experience essential
• Value determination experience.
• Required entry experience: multi-mode – Air/Ocean/Road freight/Projects import and Full export entry experience.
• Full road freight export experience – operations and customs processing
• Provisional payment experience – full End to End function.
• Refund experience – full End to End function.
• Drawback experience
• Experience in Rebate and Bonded warehouse declarations
• Complicated customs declarations (all types of CPC codes)
• Full knowledge of customs and Excise Act – rules – schedules and guidelines.
• Country of origin - Trade agreement knowledge
• Microsoft Office applications
• Communication Written & Verbal
• Full understanding and working knowledge of the customs act.
• Cargo Wise and Compu-Clear experience required.
• Accuracy and attention to detail
• Proven ability to priorities responsibility and work under pressure

Education: 

• Matric
• Customs Clearance certificates (SDS 1 & 2) an advantage

Experience:

•  5 - 8 Years’ experience within the scope of Customs Clearing
• Experience in Air/Ocean and Road Import and Export declarations

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In this IT Infrastructure Manager Position

• Liaise with Head of IT to develop and implement local IT strategies that are appropriate for business needs following vertical and horizontal guidelines and objectives.
• Accounts for functional / operational division results within the country and leads IT related disciplines which coordinate and control highly strategic activities, initiatives and subjects across the country with significant impact on overall results and/or very high business risk potential
• Leads the IT Infrastructure at country level, provides co-ordination and direction, and interacts with the business in the country to ensure the needs of the business are addressed and issues raised are escalated and resolved
• Accounts for efficient, effective and timely delivery of all IT services and solutions within the country aligned with the strategic needs of the division
• Manages adherence to IT governance mechanisms for the country within divisional and overall DPDHL guidelines
• Defines detailed IT roadmaps and migration strategy for applications, in collaboration with others
• Optimizes operational quality and consistency of the IT systems in the country
• Analyzes complex IT issues and improves, changes or adapts existing methods and techniques
• Delivers innovation that influences the way the division is operating, making money or managing people in the country
• Liaises with IT service providers based in the country and in other countries where services may be provided / hosted
• Coordinates all major IT projects including integration projects at the country level
• Directs agreed programs and projects within time, cost and quality constraints, within the country

Now, here is what we need from you!

• Understanding and practical experience of the IT requirements within the division
• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

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In this job, you will:

• Administer import/ export plans and processes to optimize service and performance
• Perform transactional operational tasks related to import/ export in adherence to regulations and internal procedures
• Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
• Prepare calculations for duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Draft, distribute and archive all required import/ export documents
• Check invoices and shipping documents to enhance accordance with federal regulations
• Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
• Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
• Administer IT systems related tasks to provide updated information on shipment
• Cooperate with internal functions such as customer service, product, sales, etc.
• Connect with overseas office to check and verify shipment information
• Resolve recurring issues, and suggest enhancements for import/ export work methods focusing on increasing effectiveness and efficiency

You bring the following skills and qualifications:

• Bachelor’s Degree or equivalent experience/qualification
• 2 Years of experience

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Key Tasks

• Achievement oriented.
• Successfully delivering on both target and high customer satisfaction measures

Customers – New & Existing

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum
• Plans and manages medium to large - sized Business Customers
• Builds rapport and trust with customers by being informed about customer’s business and the market
• Recommends solutions based on customer needs by using industry knowledge
• Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations

Sales Manager

• Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.

Other Departments

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.

Business Development

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

• Prepare and realize planned sales calls.
• Responsible for product targets.
• Responsible for budgeted growth in new and additional business.
• Secure/collect all necessary information to assess credit worthiness of potential customer.
• Support receivables functions.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Report activities, quotes, sales calls and other information through CRM
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

• Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Champion for development of successful sales engagement.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• A good working knowledge of airfreight, ocean freight, road freight, customs clearing, imports, exports and international trade.
• Relevant experience in sales, business development and logistics.
• Advanced multilingual skills preferred, i.e. English.
• Strong Microsoft Office skills.
• Results oriented.
• Minimum 3-5 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Specializing in Airfreight
•  Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous

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What You’ll Do

• Coordinate internal and external audit processes, ensuring timely submission of all required documentation.
• Support CRISP compliance, including evidence gathering, remediation actions, and control updates.
• Monitor and close audit findings in collaboration with relevant stakeholders.
• Ensure full compliance with tax laws and submissions.
• Prepare VAT, income tax, deferred tax calculations, and manage e-filing access.
• Coordinate tax queries and audits, ensuring timeous resolution.
• Maintain P2P/RtR risk registers and update local finance policies.
• Support governance activities aligned with global standards and local regulations.
• Prepare finance reports, perform analyses, support board packs, and ensure compliance with IFRS.
• Assist with dividend proposals and simulations for management decisions.
• Ensure proper record‑keeping, approvals, and adherence to SOPs.
• Identify process gaps, drive corrective actions, and support continuous improvement projects.
• Responsible for managing procurement processes including supplier compliance, ISO governance, BBBEE monitoring & reporting, vendor matrix management and procurement training compliance.
• Drive and manage implementation of special projects identified by management.
• Full procurement ownership for the department in collaboration with GBS, including oversight of BEE requirements, ISO compliance, and adherence to Purchasing standards.
• Proactive management of strategic projects aimed at driving cost efficient operations, with a strong focus on identifying and implementing cost saving initiatives.
• First Choice lead for ZA Express, coordinating First Choice methodologies and projects across the department.
• Mentorship and coaching of departmental interns to support talent development and operational capability.
• Value add and Quality of Excellence delivery through driving process efficiency, digitalisation and automation - driving digital mindset and innovation.
• Enhanced support for the annual budget cycle, including advanced financial modelling, scenario analysis, and insights generation to improve planning accuracy.
• Supporting management with business modelling and business re engendering for strategic decision making
• ESG Management and Stewardship, supporting ESG integration in core business strategies moving beyond regulatory and reporting compliance controllers perform.

What We’re Looking For

• Completed Articles with 1–5 years’ experience.
• Strong knowledge of IFRS, tax laws, and statutory compliance.
• High attention to detail, strong analytical mindset, and ability to manage multiple deadlines.
• Excellent communication and collaboration skills.
• CA(SA) or SAIPA-trained accountant preferred.