The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
Read more about this company
Job Purpose
- To effectively apply advanced knowledge of understanding of debt enforcement collection processes on outstanding debt and returns for CIT, PIT, PAYE, VAT and Customs and Excise tax types including effective applying master knowledge in one Primary Product, either in Customs and Excise; Business Rescue; International Collections; Criminal Investigations or Voluntary Liquidations; through face-to-face, virtual, and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance. Handle unique or more complex situations in a range of actual situations and impart knowledge to beginner, intermediate and proficient roles.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor’s Degree / Advanced Diploma in Accounting, Financial Management/ Financial Accounting or Cost Management Accounting Debt Management (NQF 7) AND 5-7 years' experience in Accounting and Debt management environment, of which 2-3 years at functional specialist level
OR
- Senior Certificate (NQF 4) AND 10 years related experience in an Debt Management Experience
Minimum Functional Requirements
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Analyse movement (tracking and tracing) of money by using third-party data i.e. SARB, Banks for debt collection purposes.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Ensure prevention, detection and investigation of Debt Management commercial crimes (such as fraud, negligence, corruption and money laundering) and provide support to law enforcement agencies in enforcing the law where applicable.
- Facilitate completion of Withdrawal of Customs Bonds and Write off cases for complex taxpayers and presentation to relevant Committees for approval in the completion of the case on the system for Complex taxpayers.
- Identify cases where there is risk of dissipation assets and take the necessary steps for obtaining the preservation order.
- Identify Serious Tax/Customs and Excise Offences, complete STO/RSN. and/or hand over to relevant subject expert.
- Impart knowledge, coach and mentor employees at Beginner, Intermediate, Proficient, Advance roles.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Issue Final Demand, TPA, Civil Judgement, and/or Writ of Execution to taxpayers that remains non-compliant (for all debt collection processes including Personal Liability) and communicate request outcomes as required.
- Perform comprehensive analysis of bank statements, cash flow statements, assets and liabilities statements including performing a comprehensive of interpretation of financial statements especially in matters where there are multiple and complex financial structures.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Prepare and complete Payment Arrangements for requests for all Deferment requests (simplified and non-simplified) within the specified turnaround times.
- Prepare and issue a Lien for debt related to Customs and Excise debt for Complex taxpayers.
- Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
- Provide inputs to change Policies and Procedures and the Law to enhance Revenue collection.
- Provide litigation support and present findings for liquidation or sequestration proceedings against continuous non-compliant taxpayers.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Resolve Escalations (CMO queries, Ombudsman cases, etc.) for complex matters.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Stakeholder Engagement and Management
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Debt Management
- Efficiency improvement
- Financial Analysis and Reporting
- Functional Policies and Procedures
- Legal Compliance
- Negotiation Skills
- Reporting
- Tax Knowledge
- Verbal Communication
- Written Communication
Deadline:16th March,2026
go to method of application »
Job Purpose
- To provide expertise, advice, and support to deliver on operational implementation plans and / or associated service delivery processes, driving & managing the process of procuring goods and services through the 3 quote processes for the relevant business units or cost centres. (The ceiling of these items will be between R2 000 and R1 000 000, using the 80/20 process of evaluation), RFQ and Governance evaluation criteria in place, to continuously enhance service delivery.
Additional Technical Competencies:
- Finance for Procurement Professionals - Intermediate. Understand financial statements. Perform supplier assessments - use and apply key financial ratios to understand various supply risks. Understand the application of financial info in your business., Accounting standards and their role. Proven tools to monitor; control; report and effectively budget., Budgeting and cost management in the Purchasing function - create an expenditure budget based on a previous year's figures (incremental); Evaluate various capital purchasing methods for investment decisions; Financial tools to facilitate decision-making - assess the impact of external factors upon the investment decision-making process and how these might be factored into the modelling and business case. Managing financial risk in procurement - assess the different types of risk and their impact on suppliers; your own organisation and customers; and describe and evaluate the main options for managing financial risk associated with the supply chain.
GOC
- sensitive information, the disclosure of which may endanger the security or national interest of the Republic or could jeopardise the international relations of the Republic;
- commercial information, the disclosure of which may cause serious financial loss to an entity; or
- personal information, the disclosure of which may endanger the physical security of a person. E.g. VIP/Restricted Taxpayer information.
- Procurement Process Management (PPM) - Managerial (Intermediate). Develops, improves and fulfils organisational and functional objectives in Procurement and supply. The establishment and modification of processes, strategies and control procedures will result from review and constructive challenge at each stage of the procurement process. The procurement process should have the appropriate strategic context and key elements: Demand Management, Sourcing, Supplier Performance & Measurement, Performance Management, Knowledge Management. Ensuring the effectiveness and continuing development of the procurement process in all phases from identification of business need through to performance measurement. Everyone involved in the process can contribute to value creation.
- Compliance to Procurement Principles and Legislation. Government issued the General Procurement Guidelines not only as a prescription of standards of behaviour, ethics and accountability which it requires of its public service, but also as a statement of Government's commitment to a procurement system which enables the emergence of sustainable small, medium and micro businesses which will add to the common wealth of South Africa and the achievement of enhanced economic and social well-being of all South Africans. Tenders in South Africa are measured on three principles, namely Functionality, Price and Broad-Based Black Economic Empowerment (B-BBEE). An Enterprise's ability to execute a contract is measured through the Functionality Principal in the Tender Environment. If an Enterprise's tender response did not pass the Functionality test it can't be measured on Price and B-BBEE. Enterprises that respond to tenders must ensure that they will pass the Functionality test to advance.
Education and Experience
Minimum Qualification & Experience Required
- Diploma in Supply Chain Management / Advanced Certificate (NQF 6) and/or related qualifications with 3-4 years' experience in a similar Supply Chain environment, of which 1-2 years at knowledge worker level within a Procurement environment.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 6 years’ experience in Supply Chain management, of which 1 - 2 years at a knowledge worker level within a Procurement environment.
Minimum Functional Requirements
Preferred Field of Study (Procurement)
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Advise and assist business users to raise requisitions for goods and services by providing input and advise on items descriptions & estimated prices.
- Execute purchasing activities including unpacking and translating of functional or technical specifications as required in the RFQ process.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Negotiate with suppliers to achieve best value for money.
- Oversee and coordinate the entire Expediting Process, cognisant of the fact that suppliers need to be paid within 30 days.
- Request and analyse quotations in line with purchasing policies and procedures to determine favourable procurement source as determined by 80:20 RFQ processes.
- Submit compliance reports to government departments and agencies when required.
- Ensure that procurement function complies with all statutory requirements, SARS policies & procedures & complies with National Treasury requirements.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
- Business Knowledge
- Data Collection and Analysis
- Supply Chain Analysis
Technical competencies
- Financial Acumen
- Reporting
- Functional Policies and Procedures
- Efficiency improvement
- Standard operating procedure compliance
- Negotiation Skills
- Expenditure Management
- Record Maintenance
- Supply Chain Management
- Procurement Knowledge
- Product Knowledge
- Contract Management
Deadline:11th March,2026
go to method of application »
Job Purpose
- To actively execute the administration, management and configuration of the application and database backups including data recovery from all open system environments.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Higher Certificate (NQF 5) with 3 years’ experience in Information technology services, including computer networks, application support, Windows and Unix server client configurations
ALTERNATIVE #
- Senior Certificate (NQF 4) with 4 years’ experience in Information technology services, including computer networks, application support, Windows and Unix server client configurations
Minimum Functional Requirements
- Familiar with IBM DB2, Microsoft SQL Server, Microsoft Exchange Server; IBM AIX administration and support, Open-Source Linux, Ubuntu and IBM Spectrum Protect and Control Server.
Industry Related Qualifications and Experience
- IBM Certified Professional in Spectrum Protect; IBM Certified Professional in Spectrum Control, IBM Certified Professional in Copy Services Manager; Microsoft Role-based Certification in Core infrastructure, Productivity, Data management and Analytics; Microsoft Application Builder.
Additional Technical Competencies
- GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations; (b) Commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Job Outputs:
Process
- Apply and utilise systems in a manner that contributes to efficient and effective service delivery and optimised quality.
- Apply software changes that adhere to relevant standards and deliver a solution as per technical requirements.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements. (I)
- Contribute to the successful implementation of change initiatives by providing support in area of work. (I)
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners. (I)
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality. (I)
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work. (I)
- Report on transactional and process activities within set guidelines to provide timely information for decision making. (I)
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks. (I)
People
- Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards. (I)
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
Finance
- Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations. (I)
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free. (I)
Behavioural competencies
- Accountability
- Analytical thinking
- Attention to detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- IT Applications
- IT Development
- Reporting
- System Thinking
Deadline:16th March,2026
go to method of application »
Job Purpose
- To provide operational, analytical and reporting support by performing data quality management (data cleansing, integrity, enrichment, data and information flow) in order to manage the data lifecycle needs of a Business Unit in an effective manner, thereby enhancing customer experience and compliance culture.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Statistics with 5 - 7 years’ experience in CX Metrics (CXI, VOC, Net Sentiments) Customer Excellence, System and API Integration or similar environment, of which 2 - 3 years at a technically skilled level
ALTERNATIVE
- Senior Certificate (NQF 4) and 10 years experience in CX Metrics (CXI, VOC, Net Sentiments) Customer Excellence, System and API Integration, of which 2 - 3 years at a technically skilled level.
Job Outputs:
Process
- Gather inputs from employees about customer experiences analyse and propose appropriate initiatives for improvement.
- Provide inputs into system development and improvement life cycle and plan activities relevant for usability studies to determine ease of doing business with SARS across channels.
- Gather applicable information, analyse customer pain-points and identify opportunities to improve.
- Correctly apply research governance standards, procedures and legislation in the delivery of work outputs.
- Compile reports, which include actionable recommendations by segment, products and metrics, which provide recommendations to management.
- Develop an understanding of customer needs/insights for the development of online and self-service user experience.
- Consolidate customer experience information and develop activities for successful implementation of customer experience metrics.
- Contribute towards the mapping of segment customer journeys by channel and products to unlock pain-points and bottlenecks when providing.
- Conduct customer experience benchmark studies with relevant revenue authorities to continuously improve value to customers and produce.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Governance
- Implement and provide input into governance processes, systems and legislation within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Orientation
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Information Seeking
- Organisational Awareness
- Stakeholder Engagement and Management
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Creative and Innovative Thinking
- Data Collection & Analysis
- Customer Relationship Management
- Effective Business Communication
- Efficiency improvement
- Functional Policies and Procedures
- Reporting
- SARS System Products
Deadline:22nd March,2026
go to method of application »
Job Purpose
- Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' experience in software asset management experience, of which 2-3 years at technical skilled level
ALTERNATIVE#
- Senior Certificate (NQF 4), ITIL certification AND 10 years’ experience in Software Asset Management experience, of which 2-3 years at a technically skilled level
- Azure Fundamentals, CSAM and LISA qualifications will be an added advantage
Minimum Functional Requirements
- Software Licensing Knowledge- Understanding of various licensing models (e.g., per-user, per-device, subscription-based).
- End User License Agreement: Ability to interpret licensing terms and agreements from major software vendors such as Microsoft.
- Cloud Resource Management-practical applications of cloud licensing including Cloud activity management such as Microsoft Azure Monitor, Billing and Cost Management.
- Asset Tracking and Management- Proficiency in using SAM tools and software for tracking and managing software inventory.
- Audits: Ability to perform software audits and maintain accurate records of software usage.
- Compliance Management: Practical knowledge of software compliance requirements and regulations and ability to ensure adherence to software licensing agreements and avoid legal issues.
- Technical Proficiency: Basic understanding of IT infrastructure, including operating systems, network configurations, and software deployment processes.
- Data Analysis and Reporting- Skills in analysing software usage data to identify trends, optimize licenses, and reduce costs and the ability to create reports and dashboards to communicate software asset status and compliance.
Job Outputs:
Process
- Conduct end to end Software Asset Management activities, including procurement of software, deployment, utilisation and decommissioning.
- Basic knowledge of cloud architecture and resource management
- Manage software asset management portals and tools to support compliance.
- Responsible for optimizing and controlling Cost Management within an organization's Cloud environment including development and management of budgets for Cloud resources and services.
- Provide transparency and accountability for cloud expenditures through detailed reporting and analysis
- Continuously monitoring the performance of on-premises and cloud assets to ensure they meet required service levels
- Respond to all Software audit queries
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Plan and organise own work tasks within specific guidelines given in the said area of work.
- Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Governance
- Ensuring that cloud and on premise software assets adhere to regulatory requirements, industry standards, and organizational policies
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive relationships with SARS role players, third party suppliers to maximise benefit in software licensing, maintenance and service offerings.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Strong knowledge of budgeting, forecasting, and financial analysis.
- Experience in cloud asset management, particularly within Azure.
- Ability to analyse large datasets to optimize IT costs, usage and performance
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Honesty and Integrity
- Problem Solving and Analysis
- Fairness and Transparency
- Analytical Thinking
- Conceptual Ability
- Building Sustainability
Technical competencies
- Reporting
- Functional Policies and Procedures
- Financial Analysis and Reporting
- Financial Administration
- Analysis and Interpretation of Financial Systems
- Asset Management
- Query Resolution
- Financial Controls
Deadline:22nd March,2026
go to method of application »
Job Purpose
- Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' IT Infrastructure Asset management experience, of which 2-3 years at technical skilled level
ALTERNATIVE
- Senior Certificate (NQF 4), ITIL certification AND 10 years experience in IT Infrastructure Asset Management, of which 2-3 years at a technically skilled level
Minimum Functional Requirements
- Hardware Asset Management experience- Understanding of policies and regulations governing IT Infrastructure Assets.
- Asset Tracking and Management- Proficiency in using Discovery tools and Microsoft PowerBI dashboards to manage hardware inventory.
- Audits: Ability to perform asset verification to maintain accurate records of IT Infrastructure Assets.
- Compliance Management: Practical knowledge of disposal processes to ensure compliance to manufacturers regulations.
- Technical Proficiency: Basic understanding of IT infrastructure, including operating systems and network configurations.
- Data Analysis and Reporting – Ability to analyse asset lifecycle data (covering procurement, ownership, location changes, disposal etc.) to identify trends, optimize asset utilization, and reduce total cost of ownership. Skilled in creating reports and dashboards that clearly communicate asset status, movement history, financial value, and compliance with organizational policies.
Job Outputs:
Process
- Responsible for the daily and long-term strategic management of IT Infrastructure hardware assets.
- Provide financial expertise within the IT environment to assist technical teams in managing IT Infrastructure assets.
- Provide financial expertise to SARS personnel responsible for procurement of IT Infrastructure Assets
- Manage the IT Infrastructure asset register ensuring that the asset register is continuously updated to reflect movement of assets in order to provide accurate input into SARS Financial statements.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
- Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Plan and organise own work tasks within specific guidelines given in the said area of work.
- Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Governance
- Ensuring that IT Infrastructure assets adhere to regulatory requirements, industry standards, and organizational policies
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive relationships with SARS role players, third party suppliers to maximise service offerings.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Strong knowledge of budgeting, forecasting, and financial analysis.
- Experience in Service Assets management.
- Ability to analyse large datasets to optimize IT costs, usage and performance
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Honesty and Integrity
- Problem Solving and Analysis
- Fairness and Transparency
- Analytical Thinking
- Conceptual Ability
- Building Sustainability
Technical competencies
- Reporting
- Functional Policies and Procedures
- Financial Analysis and Reporting
- Financial Administration
- Analysis and Interpretation of Financial Systems
- Asset Management
- Query Resolution
- Financial Controls
Deadline:22nd March,2026
go to method of application »
Job Purpose
- To perform business analysis tasks by specialising in supporting stakeholders of a specific system application, maintaining the system, and handling user enquiries, user issues, and enhancements to the system, under guidance and supervision. To have a deep understanding of a specific application or set of applications he or she supports, how users use the application, and what other systems integrate with the application
Education and Experience
Minimum Qualification & Experience Required
- Higer Certificate (NQF 5) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 3 years' experience within an Information Technology environment with a Business/Systems Analysis.
OR
- Senior Certificate (NQF 4) AND 5 years’ experience within an Information Technology environment with a Business/Systems Analysis
Job Outputs:
Process
- Contributing towards end-user education and training (compiling and updating Frequently Asked Questions in a knowledge repository.
- End-to-end system regression and stability testing of the fix
- Contribute towards finding a suitable workaround solution to a system problem / need
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary
- Being able to explain technical and complex concepts and solutions in a simplified and non-technical manner.
- Compile User/Functional Requirements Specifications for Production Fixes.
- Investigation of all assigned query inventory to determine root cause
- Liaison with business partners, internal and external development partners.
- Perform interdepartmental peer-to-peer liaison.
- Provide regular feedback to management on trends, escalations and decisions required.
- Replication of defect in testing environment with full documentation.
- Requesting additional information whenever lacking
- Review and perform analysis on production inventory received via management reporting
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Report on transactional and process activities within set guidelines to provide timely information for decision making
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Expertise in Context
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Planning and Organising
- Relationship Building
- Reporting
- System Thinking
Deadline:22nd March,2026
go to method of application »
Job Purpose
- To offer expertise, guidance, and support for business systems to develop operational plans and improve service delivery processes, aiming to consistently enhance service quality. The specialist will also be involved in the various Customs and Excise modernisation projects and play an integral part in the JAD session
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background, of which 5years were spent as a Functional/Technical Business or Systems Analyst in the Customs and Excise environment.
OR
- Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 10 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- Systems thinking
Deadline:22nd March,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support in development of data mining platform and matching of internal and external data to enable tactical translation and operational implementation. The role ensures complex analytical capabilities are converted into practical, tactical solutions that support operational implementation, modernisation objectives, and improved decision‑making across the organisation.
Education and Experience
Minimum Qualification & Experience Required
- Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Information Technology AND 8-10 years' experience in a Customs and Excise environment, of which 3-4 years’ operating operational specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years related experience in a Customs and Excise environment.
Job Outputs:
Process
- Apply processes to improve data validation across service delivery systems in line with operational targets
- Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency and client service delivery.
- Design data extracts for use by the organisation or business units for the purpose of providing information customized to meet specific needs.
- Check completeness, validity, relevance, and corrective actions where necessary, in order to maintain set standards and achieve set objectives.
- Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency, and client service delivery.
- Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
- Analyse and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Lead and coordinate the analytical evaluation of business cases and solution specifications (including conceptual designs, business requirements, functional specifications, and change requests).
- Design clear, logical, and fit‑for‑purpose process flows and conceptual solution models that align with organisational architecture, standards, and practical design principles.
- Ensure completeness, validity, relevance, and quality of solution artefacts by identifying gaps, applying corrective actions, and maintaining required standards.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Ensure effective internal management and reconciliation of all solution artifacts.
- Implement and monitor the effective financial control, management of costs and corporate governance in area of specialisation.
Client
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Behavioural competencies
- Honesty and Integrity
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Trust
- Respect
- Problem Solving and Analysis
Technical competencies
- Reporting and Interpretation
- System Thinking
- Application Development and Maintenance
- Database Design and Management
- IT Knowledge
- Business Knowledge
- Efficiency improvement
Compliance Competency
- Enterprise Architecture (IT) - Familiar with
- ICT Audit (IT) - Familiar with
- Database Architecture (IT) Familiar with
- Application & Exploitation (IT) Expert in
- Networking & Comm (IT) Prof in
- Structured Reviews (IT) Proficient in
- GOC Confidential
Deadline:22nd March,2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail