Customer Services Clerk (One month) at Postbank (SOC) Ltd

Purpose of the Job

Responsible for the supervision of the issuing bank cards to customers in the allocated sites. This includes the day-to-day management of the distribution including supervision of staff.

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the dedicated Team Leader for recording and safekeeping
• Report any system related issues to the Team Leader to assist in resolution
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required
• Assist Team Leader to monitor ques at the collection site while ensuring that elderly and sick customers are assisted speedily.

Minimum Qualifications and Experience Required

• Grade 12 (NQF Level 4)
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or Customer Service will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook

Skills & Attributes

• Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.