We are Mondi: IN TOUCH EVERY DAY Mondi is an international packaging and paper Group, employing around 25,000 people across more than 30 countries. Our key operations are located in central Europe, Russia, North America and South Africa. In 2016, Mondi had revenues of €6.7 billion and a return on capital employed of 20.3%. We are fully integrated acros...
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Reporting into the Customer Services Manager, the incumbent will be responsible for processing customer orders and executing deliveries as per the customer’s request
Achieving the sales forecast, maintaining correct stock levels, processing complaints and proactively liaising with the customer and promoting customer service excellence
Responsible for managing the customers’ order book
Processing orders within lead time to achieve the sales volume
Pricing verification
Invoicing to be aligned with the Revenue Recognition policy
Handling customer queries and complaints effectively and providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
Effective allocation of orders to available inventory to achieve working capital targets
Planning and following up on deliveries
Customer complaint handling
Communicating priorities, urgencies, risks and coordinating with relevant internal departments
Provides business continuity back up within the broader customer services team
Ensuring month-end reporting requirements are adhered to
Handling internal and external audit queries timeously
Your profile
Minimum NQF level 6 supply chain related qualification with an accredited organisation
A minimum of 3 years’ work experience in a customer services role within a manufacturing environment, handling both pre-sales and after-sales interactions with customers
Experience with SAP is essential specific to the sales order processing
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