Customer Services Officer - Sandton at Excellerate JHI

Role Objectives / Responsibilities

• To manage the information desk during trading hours ensuring:
• The information desk is presentable at all times
• A professional and personal image is upheld at all times.
• Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.
• To administer the wheelchairs ensuring:
• The register is updated with accurate customer details when the wheelchair is signed out and returned
• Wheelchairs are always neat and tidy
• Files are neat and up to date
• Follow-up on outstanding wheelchairs
• To sell gift cards according to company procedures and audit requirements ensuring:
• Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manger / Finance and Admin Manger
• Daily Taking Sheets are completed correctly
• Sales to be reconciled & balanced on a daily basis
• Gift cards are recorded and sold in sequence
• All Fica Requirements are met

Qualifications

• Senior Certificate

Experience

• At least 2 years minimum cash sales / administration / reconciliation /customer service experience

Knowledge & Skills

• Computer literate
• Strong verbal and communication skills
• People skills

Competencies

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Leading and Supervising
• Working with People
• Following Instructions and Procedures
• Learning and Researching