Customer Services Representative - 4 month contract at Cipla

To deliver world class customer service by ensuring all administrative duties are well executed according the business standards and consistently provide support to relevant business units.

Actively participate in all business initiatives where sustainable solutions for both internal and external customers will lead to improved customer experience.

Be an active voice of the customer and a custodian for customer satisfaction.

Responsibilities

• Customer Services Mailboxes Management 
• Order Fulfilment
• Customer Queries / Complaints Resolution 
• Reporting
• Customer Engagement
• Admin

Educational qualifications: 

•  Grade 12 (Matric) or Equivalent

Relevant Competencies / Skills  

• SAP experience is a must
• Minimum of two years in a similar environment
• Collaborative team player
• Speed and accuracy
• Meticulous attention to detail
• Communication skills and ability to use positive language
• Conflict management
• Handling pressure
• Multi-tasking
• Excellent at following through on tasks
• Purpose Inspired
• Innovation Driven
• Responsibility Centered
• Integrity and Trust Anchored
• Excellence Focused