Customer Solutions Manager, Southern Africa at Caterpillar Inc.

• This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.
• Role Definition: Oversees and coordinates all sales and various solution programs for a significant client or specific client group.

What You Will Do (Responsibilities):

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

What Will Put You Ahead (Preferred Skills):

• Bachelor’s degree in Engineering or Business Administration. Master’s degree is a plus.
• Minimum 5 – 7 years of experience in Sales, Account Management, End-Customer Facing positions with proven sales track record.
• Minimum 3 – 5 years of experience in mining, construction, quarry, forestry, heavy machinery applications or technology.
• Demonstrated expertise and experience working in emerging markets & regions.
• Fluent in English - proficiency in another local language will be advantageous