Customer Success Manager: Digital at Oxford University Press Southern Africa

Principal Accountabilities:

• Deliver targeted customer facing digital support across all Education Platforms.
• In conjunction with Sales, deliver customer facing digital platform walk-throughs to support acquisition.
• Deliver and/or support customer facing webinar training.
• Support training for sales team on digital platforms.
• Where appropriate upsell/cross sell subscriptions and print to education institutions.

Requirements

• Diploma, Degree level or equivalent
• 2 - 3 years experience working with digital platforms and reporting
• Able to understand interpret or clarify technical information to aid understanding
• A proven track record in a customer facing role
• Excellent communication and presentation skills
• Strong business and commercial acumen
• Action and delivery-oriented
• Strategic thinker and problem solver
• Strong analytical skills
• Excellent collaboration, influencing and facilitation skills
• Proven networking skills and ability to interface with numerous senior level stakeholders
• Good organizational and planning skills