Progressive Edge is a Boutique firm specialising in IT / Tech & Data related recruitment services across a range of industry sectors, predominantly within the Cape Town Area.
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A well-loved SaaS company focuses on empowering the hospitality and restaurant industry. It began with reservations management software and has grown into a platform offering CRM, marketing, online ordering, reporting, and payment processing.
Today, the company is a leading provider of restaurant reservation systems and a mobile app used by over 500,000 users to book tables online. With a deep understanding of the industry, they deliver value quickly while fostering a fun and collaborative culture.
Do you have a passion for tech/SaaS and experience using digital tools to create world-class customer journeys within the hospitality and restaurant industry?
Responsibilities:
Host client meetings and training sessions.
Onboard new clients onto the system, and help them get the most from the system.
Gather customer feedback about the SaaS platform and services.
Systemize and set up regular meetings and QBRs with your assigned customer portfolio.
Monitor and analyze customer data to help clients unlock value and improve their operations.
Develop strategies to grow existing accounts and ensure service quality and cost-effectiveness.
Proactively promote suitable products and/or services, working to re-engage inactive customers.
Generate and deliver reports to clients, offering insights and analysis as needed.
Collaborate with Sales, Onboarding, and Technical teams to ensure a seamless customer experience and address technical issues.
Requirements:
We are looking for someone who appreciates great food and dining experiences and wants to contribute to our success!
You have experience in the hospitality and/or restaurant industry, or you are genuinely passionate about what makes a great restaurant experience.
You have 4 years of experience in Customer Success, Customer Service, or Strategic Consulting.
The Tech industry excites you and is a space you really want to grow your career.
You're a people person and a trusted go-to for customers.
You're comfortable providing strategic advice to managers and directors within the customer base.
You have excellent English communication skills, both written and oral.
You're ambitious, self-driven, and reflective, with a humble attitude.
You work well under pressure and can manage several projects simultaneously.
You are self-organized, efficient, and good at managing your time.
You enjoy problem-solving and can listen to client challenges, translating them into innovative solutions.
Formal education in a relevant field is preferred, but if you lack it, proven results and industry experience will suffice.
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