Customer Success Manager, Portuguese Speaking at S&P Global

The Team:  

• You will be part of the EMEA Customer Success team part of the Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.  

Responsibilities and Impact:  

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions. 
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.  
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction. 
• Monitor customer usage data to identify opportunities for further engagement and value creation. 
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.  
• Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience. Close partnership with the Commercial team to drive alignment and customer success plans.
• Proactive Support: anticipate customer challenges and address them before they arise/escalate. 
• Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements. 
• Promptly and accurately capturing customer engagement activities in Gainsight/Salesforce. 

What We’re Looking For: 

Basic Required Qualifications: 

• Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance. 
• Fluency in both Portuguese and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders. 
• Bachelor's degree in business-related discipline is preferred.  
• 3+ years of experience in customer success, account management, or a similar role. 
• Proficiency in Gainsight, Salesforce or similar is an advantage.  
• Industry knowledge (energy, commodities, finance) is an advantage.  
• Strong communication skills, both written and verbal. 
• Proven ability to manage multiple accounts and projects simultaneously. 
• Ability to travel to meet clients.