Customer Supply Chain & Key Account Manager at Helderberg Personnel

Key Performance Areas:
Customer Account Management

• Manage and grow relationships with existing customers
• Act as the primary point of contact for customer queries, orders, and service-related issues
• Conduct regular business reviews with key accounts
• Identify upselling and cross-selling opportunities within current accounts
• Ensure high levels of customer satisfaction and retention

Sales Management

• Drive sales targets within the existing customer base
• Monitor sales performance against budgets and forecasts
• Negotiate pricing, contracts, and supply agreements
• Support new product introductions within current accounts

Demand Forecasting & Planning

• Develop and maintain accurate sales forecasts based on historical data, promotions, and market trends
• Collaborate with production and procurement teams to align demand and supply
• Monitor forecast accuracy and adjust forecasts as required
• Participate in monthly S&OP (Sales & Operations Planning) meetings

Logistics & Supply Coordination

• Coordinate order processing to ensure on-time and in-full delivery
• Work closely with warehouse and logistics partners to manage dispatch schedules
• Monitor stock levels to prevent shortages or overstock situations
• Resolve delivery or supply chain issues proactively
• Ensure compliance with customer-specific logistics requirements

Reporting & Administration

• Prepare sales reports, forecasts, and performance dashboards
• Track KPIs including revenue, margins, forecast accuracy, and service levels
• Maintain accurate customer records, pricing structures, and contracts

Requirements

• Bachelor’s degree or diploma in Marketing, Business Administration, Food Science, Food Technology or a related field
• Proven success in sales and marketing roles within the beverage and FMCG sectors
• In-depth knowledge of the juice industry, particularly Not-From-Concentrate (NFC) juice or similar products advantageous
• Strong leadership, communication, and negotiation skills
• Previous experience in a similar role will be advantageous