Customer Support Agent - Capetown(SA) at Capago International

The main responsibilities of the Customer Support Agent are as follows:

• Handling mainly inbound contacts, addressing inquiries and guiding applicants through the visa application process ;
• Promptly respond to inquiries from both standard and platinum customers via chats, emails, and phone calls, providing tailored recommendations and accurate information.
• Identify upselling opportunities to promote additional services, enhancing the customer journey and driving business growth.
• Manage customer accounts, updating information as necessary to facilitate a seamless application process.
• Address and resolve inquiries related to visa requirements, eligibility and application status.
• Guide applicants through the visa application process, explaining required documents, fees and processing times.

REQUIRED SKILLS

The skills required for this position are:

•  Meticulous attention to detail and be accurate in your work ;
•  Ability to adapt to changing visa requirements and procedures ;
•  Proficient computer skills and the ability to work with document management systems and databases ;
• Able to work effectively in a fast-paced environment ;
• Great at dealing with challenging customer interactions with professionalism.

DIPLOMAS AND EXPERIENCE

• Matric in customer service related field ;
• Tertiary qualifications is an added advantage ;
•  Previous customer service experience or in a call centre position.

PERSONAL SKILLS

• Active listening and strong communication skills,
• Problem solving abilities
• Commitment to customer service
• Engagement in team work