LulaBet is an upcoming sports and digital entertainment platform company based in Cape Town.
Our focus is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.
Our goal is to put the customer first, by combining customer insight and technology we strive to give sports fans ...
Read more about this company
We are seeking a dedicated Customer Support Agent to join our team in Cape Town, South Africa.
As a vital member of our customer service department, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve customer issues, escalating complex problems when necessary
Maintain accurate records of all customer interactions in our customer service software
Identify and communicate common customer concerns to the appropriate departments
Collaborate with team members to improve customer service processes and procedures
Stay updated on product knowledge and company policies to provide accurate information
Assist in creating and maintaining customer support documentation
Participate in ongoing training and development programs to enhance customer service skills
Qualifications
Excellent verbal and written communication skills with a focus on clarity and empathy
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multi-task and prioritize in a fast-paced environment
Patient and composed demeanor, even in challenging customer interactions
Team player with a positive attitude and willingness to learn
Previous customer service experience preferred
High school diploma or equivalent
Fluency in English; additional languages are a plus
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