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Signa is about making a 'significant’ difference...in the businesses of our clients and the lives of South Africans. Our promise is to be the change we want to see in our country and to help our clients do the same. Since establishment in 2004 Signa's solutions have had a measurable impact. Signa applies an integrated approach to transformation that su...
JOB PURPOSE
As a customer support agent, you will be the first point of contact for SupplierRate customers seeking assistance regarding Supplier Rate’s products and services. The key objective of this role is to resolve customer queries efficiently and effectively, with professionalism, document pain points for sharing with internal teams, foster good relationships and maintain the credibility of the brand. The incumbent will be part of a dynamic operations team that is at the centre of Supplier Rate’s disruptive strategy, having access to world-class software development capabilities and a dynamic leadership team to support you in achieving these goals.
QUALIFICATIONS & EXPERIENCE
DUITES & RESPONSIBILITIES
Support Desk Management
Customer Retention
Continuous Improvement
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