Customer Support at Hire Resolve

Job Description

• Are you a technical expert with a passion for mechanical solutions? We are partnering with a leading name in the geared motor industry to find a dedicated Customer Support Specialist to join their dynamic team.
• In this role, you will be the bridge between technical excellence and client satisfaction, providing high-level support to customers both telephonically and in person. You will leverage your technical background to solve complex problems and ensure our clients receive the high-quality service they expect.

Key Responsibilities

• Technical Consultation: Make precise geared unit selections using advanced formulas and technical catalogues.
• Customer Support: Provide comprehensive technical information and assist customers with identifying required spare parts using technical lists.
• Collaborative Planning: Work closely with the Production and Dispatch departments to ensure the best possible delivery timelines for our customers.
• Sales Enablement: Actively support the external sales team and assist with company marketing initiatives.
• Technical Coordination: Consult directly with Watt Drive for specialized technical information.
• Documentation: Generate and manage accurate computer-based quotes.
• Operational Excellence: Maintain your immediate working area while strictly adhering to all safety regulations and environmental policies and procedures.

Qualifications and Experience

• Grade 12 and a Mechanical or Engineering Diploma.
• Minimum 3 years’ experience in a geared motor sales environment.
• Proven ability to perform technical comparisons between various competitors’ products.
• High level of computer literacy and excellent telephone etiquette.