Customer Support Representative (B2B SaaS) at OnceHub

In this role, you will:

• Answer live chats and emails, providing support on a wide range of product topics

• Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle

• Troubleshoot technical issues and communicate back to the customer

• Stay up-to-date by reading technical articles and receiving training for new product features

This is a full time salaried afternoon/evening position. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances. At this time we have two shifts week options available:

• Sunday - Thursday, 2 PM to 10 PM

• Tuesday - Saturday, 2 PM to 10 PM

• Monday - Friday , 2 PM to 10 PM

To be successful in this role, you will need the following:

• Located in and have work authorization in South Africa

• Bachelor’s degree is requested, however, a combination of education and experience may be considered 

• 1-3 years of Customer Support experience (SaaS experience preferred)

• Analytical mindset with ability to quickly recognize patterns  

• Able to master new software and systems effortlessly and quickly

• Superb writing and communication skills: accurate, focused, and detailed

• Native or fluent English speaker

• Excellent at multitasking and highly productive

• Strong interpersonal skills

Apply because you want to…

• Have the opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation

• Work in a modern Saas, Product-led company  

• Work remotely from home, saving you commuting time and promoting work-life balance

• Get exposure to working with stakeholders on a global level across different industries

• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth

• Join a fantastic organizational culture that places learning at the center of what we do

• Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)

• Work in a multicultural environment.

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!