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Customer Support Representative (Bilingual in German and English)
We are currently looking for a motivated German Technical Support Associate to support a new partner in the Medical Field. This new partner is passionate about helping people! Their mission is to democratize healthcare by making medical imaging accessible to everyone around the world. To support this team, we are searching for candidates who have strong customer support skills, excellent communication skills, a passion for healthcare, and the ability to provide customers with personalized support through phone, email, and chat.
In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brands, product, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.
What You’ll Do:
Providing excellent, friendly and positive customer service via email, chat and/or phone
Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Answering pre-sales questions and qualifying leads to sales
Helping customer with their payment process
Able to work independently and collaboratively
What We Expect From You:
Excellent English and German - both written and verbal communication skills
Action-oriented with strong organizational, analytical, and problem-solving skills
Adaptability toward rapid changes
Attentiveness and empathy towards clients
Ability to multitask and learn new workflows
Team player
Great customer service skills via phone, chat, and email
Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!
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