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OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
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Position specifications
As the Order Success Agent, you will be the voice of OneCart, fielding real-time calls and emails from our customers, shoppers, and retailer partners. You must be calm in the face of a chaos, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of customer support professionals, dedicated to supporting customers, shoppers and drivers across phone, email, and chat.
Requirements / What are we looking for?
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