Customer Support Representative (Online Health Service) - Corporate Services at Intercare Group South Africa

About the Job

• Intercare Corporate Services situated in Menlyn, Pretoria, seeks to recruit a Customer Support Representative (Online Health Services).
• The purpose of the position is to act as the first line of support for customers within Intercare’s Online Health Services, effectively managing enquiries, scheduling appointments, and facilitating seamless communication between patients and healthcare professionals.

Critical Outouts

• Greet and engage with customers in a friendly, professional, and empathetic manner.
• Listen actively to customers' concerns and provide accurate information.
• Respond promptly to customer enquiries.
• Provide information about pricing and payment methods.
• Help customers navigate the online platforms, troubleshoot technical issues, and provide step-by-step guidance for using the service effectively.
• Act as a liaison between patients and healthcare professionals, relaying messages and facilitating communication as needed.
• Collaborate with patients and healthcare professionals to schedule appointments.
• Ensure that patient data is handled in compliance with relevant privacy regulations, such as POPIA.
• Maintain and update patient information, medical history, and records in a secure and organized manner.

Requirement

• Minimum: Grade 12
• Previous experience in a customer focused service environment, e.g. reception, call-centre will be advantageous.
• Exposure to digital customer engagement platforms is an advantage.
• Knowledge of medical terminology and healthcare processes is an advantage.
• Intermediate digital and computer proficiency.
• Advanced verbal and written communication skills.
• GoodX system experience will be advantageous.
• Customer service orientation and team player