Current Jobs at Sun International

Main Purpose of the Job

• The F&B Admin Assistant is responsible for the timely and effective handling of F&B orders, invoicing and related queries. This will include the sorting, recording, checking, and co-ordination of orders and the processing of related invoices to be processed for the F&B department and outlets, efficiently and accurately, in line with Company policy and regulations.
• The role will also be required to perform general office support in the F&B offices including responding to incoming calls and emails, restaurant reservations received by the department; distribution of documentation to staff across the department as required, and other general admin support such as copying, scanning, and similar activities.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 

Minimum job related experience

• Previous experience in a administrator role is preferred 
• Experience working with IFS is essential
• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment 
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Core behavioural competencies 

• Collecting information (sourcing, checking, documenting)
• Organising & Coordinating Resources 
• Assuring Quality
• Dealing with customers
• Following procedures
• Managing deadlines 
• Responding with urgency 
• Connecting and relating (including handling of conflict situations) 

Technical Competencies

• Written and verbal communication skills
• Proficient computer literacy (MS Office, IFS)
• Basic invoicing processes 
• Data capture
• Telephone skills 
• Time management 
• Multitasking 
• Clerical administration

go to method of application »

• An exciting opportunity has become available for a Commis Chef at the prestigious 5-star hotel at The Palace of the Lost City, located within the iconic Sun City Resort in Rustenburg.

Job Purpose

• Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations

Key Performance Areas

Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to management chefs

Culinary Governance Standards 

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own workstation appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

Customer Engagement 

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Grade 12
• 1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 6 months experience in culinary operation

Skills and Knowledge

Technical competencies

• OE usage and storage
• Culinary Product Knowledge
• Cooking Methodology
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Basic Computer Skills

Core behavioural competencies 

• Team Co-operation
• Dealing with customers - coping with rudeness, preparation of food
• Judgement through the senses viz aroma, taste, colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

go to method of application »

• Sun International is looking for a MIC Controller to join our Marketing team. The successful candidate will be responsible for engaging with customers across business operations at various events and marketing promotions, facilitating the smooth running of the events and ensuring the outcome the organisers planned is achieved and will play a key role in Time Square.

Job Description

• Engage with organisers and stakeholders prior to the event to understand detailed requirements and what they are looking to achieve with the event
• Host a variety of gaming, entertainment and other promotional activities and events as per entertainment plan and schedule
• Engage with guests in public areas to raise awareness and keep them informed and updated of entertainment activities and schedules, and obtain informal feedback on their expectations
• Communicate publicly with guests to promote activities at different venues across the complex.
• Manage and respond to customers' requests and queries in a prompt and professional manner
• Engage with customers and provide a customer experience that will support brand loyalty ensuring Sun International as the entertainment brand of choice
• Utilise customer recognition triggers to enhance customer experiences for customers
• Maintain relationships with departments for assistance with sponsorships/prizes or potential requirements
• Communicate with events co-ordinators with regards to entertainment equipment requirements
• Manage resources and equipment for implementation of entertainment as required, conducting checks at least 1 hour before event starting time
• Facilitate the hosting of activities with energy, charm and enthusiasm
• Participate in post-mortem feedback from operations and other stakeholders to enhance future entertainment
• Make recommendations for future activities and requirements
• Communicate with management with regards guest experiences and feedback
• Be prepared to deal with crisis and emergency procedures should the need arise

Behavioral

• Problem Solving
• Collecting Information (listening, asking questions)
• Team co-operation
• Dealing with customers
• Emotional resilience
• Building & Developing relationships

Technical

• Public speaking / MC Skills 
• Sales Skills
• Networking Skills
• Negotiating Skills
• Technical set-up
• Advanced articulation in English

Job Requirements

Qualifications

• Grade 12

Experience

• 3 years experience as an MC in the entertainment industry.
• Track record in public speaking

go to method of application »

• Time Square is seeking a highly organized and detail-oriented Operations Controller to oversee and support operational, cost-control, stock-control and procurement activities.
• The successful candidate will monitor operational performance, maintain accurate records, identify variances, and ensure efficient use of resources in line with company policies and procedures.

Job Description

Job Purpose

• The Operations Controller is responsible to audit the inventory and stock control processes, report on cost control analyses, highlight and manage areas of concern and make recommendations to improve operational stock and cost efficiencies with the ultimate objective of maximizing revenues in line with Company policies and procedures and legislative requirements.

Key Performance Areas

Stock Audits

• Audit stock and inventory control in all revenue centers with emphasis on stock shortages; the accuracy of handover stock takes between shifts and adherence to stock rotation principles (such as FIFO)
• Monitor stock movements and create a system’s audit trail and accumulation of data to produce daily reports and audit requisitions.
• Audit accurate recording of current stock levels, IFS vs physical stock on hand
• Establish count and verification/audit teams (from finance) for every stock take making sure that all the inventory sites are counted at the set times.
• Maintain schedules, and co-ordinate and keep records of all stock-takes.
• Compute cost reports in the system and review results (with emphasis on completeness, accuracy, validity and cut off) for all revenue centers.
• Evaluate the count results in conjunction with the verification checklists.
• Investigate deviations or cost inefficiencies by working with the managers to understand reasons for variations.
• Identify and escalate any non-adherence to internal controls or stock deviations, identifying possible reasons when results differ from anticipated results.
• Make recommendation to management on potential solutions and enforce the implementation of those solutions.
• Compile the operations controller’s report detailing the inventory environment before, during and after all stock takes, as well as audit results and recommendations.
• Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses.
• Sign off all inventory write offs on complex by testing the reasonableness and accuracy of the proposed write-off.

Stock Control Procedures & Governance

• Develop, update, and communicate on stock control procedures and processes to be followed by all operational departments, including the safeguarding of stock against damage and loss.
• Monitor stock control standards, systems and processes and align practices with new legislative and company requirements.
• Develop templates, checklists, and tools in line with operational requirements.
• Implement sufficient control measures & checks to mitigate any risk to the business and ensure data hygiene.
• Review and report on access controls for stock on complex as per SOP, checking the key registers making sure there are no unauthorized persons accessing the keys where they are not authorized entry.
• Audit operating functions against operational control procedures on inventory and stock control, (OE, OS, Food & Beverage, housekeeping, etc.) & other operational regulations
• Conduct walkabouts and monitor hygiene audits in back of house operational areas to check for a complete adherence to FCS standards. Gather evidence and report to the relevant functional manager of any non-conformance.

Cost Management

• Generate operational and inventory cost reports and revenue reports daily.
• Check overhead costs (OE, OS) and ensure that all departments are aware of deviations from standards and that any deviations are addressed with the functional managers.
• Discuss and consult on remedial action with the Functional managers to ensure budgets and targets are achieved.
• Capture all new menu recipes and costing and updating old costing in IFS and liaise with the F&B Managers on the cost of the menus as per SOP.
• Liaise with F&B on the review of menus’ costs in comparison with the selling prices as per menu engineering to maintain the standard/budgeted cost of sales %age.
• Report daily on the balancing of the menu engineering sales mix (IFS sales figures balanced with My Micros) maintaining one on one links of PLU and the inventory parts or manufacturing structures, as well as any interface errors.
• Analyze cost and revenue per item to ensure non-profitable items are identified.
• Execute buffet costing for all buffet restaurants at least three times a week.
• Advise on abnormal trends in consumption.
• Create and continuously review assortments for every department according to their menu ingredients (component parts) and check that there is no deviation from the assortment so that there is a correct inventory parts used in each recipe in theory (IFS) and physically.
• Report on price changes or deviations during the receiving of goods and capturing invoice.

Stock Record Management

• Act as the custodian of all inventory accounting records making sure that all source documents of inventory transactions are complete, guarded safely and can be retrieved with ease.
• Accurately update stock records in the system and allocate costs to specific kitchens and outlets.
• Maintain integrity of inventory and stock data in the Micros Symphony database in liaison with Head Office Hospitality Support IT
• Manual books must be registered and audited every day to make sure that all manual transactions are updated on IFS.
• Manage business continuity plans when IFS and Symphony systems are offline making sure that the internal and external guests do not feel the impact. Implementing the relevant SOPs at the instant to make sure that the company does not lose revenue.
• Be the custodian of IFS supply chain systems and processes in the business unit, managing user rights and access controls, mapping of inventory parts to relevant sites,
• Report any technical system problems.
• Test the integrity of the system for completeness of all transactions (purchases, issues in/out) on complex with emphasis on cut off, accurate costs apportionment.
• Train and coach new users of IFS and to ensure the effective implementation of the system.
• Monitor average price movements and investigate part history and report on any abnormal fluctuations.
• Extract daily issues to revenue on F&B, OE and OS per outlet and populate the revenue reports daily.

People Supervision

• Supervise staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Performance contracting, reviews, and development. ** Assist in providing resources and removing obstacles to performance.
• Onboarding of new staff members

Client Engagement

• Maintain a good working relationship with all operational departments.
• Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.

Job Requirements

Education

• 2-Year Diploma in cost management, stock control and / or procurement

Experience

• 3-5 years’ experience in a similar position in cost control or operations control
• Experience / exposure to the hospitality industry would be an advantage.

Skills and Knowledge

• Analytical skills
• Problem-solving
• Decision-making skills
• Controlling people and non-people resources
• Planning
• Developing relationships
• Checking skills / Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Client service orientation
• Operational Product knowledge (F&B, Housekeeping, Operating supplies & equipment)
• Cost control
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Numerical skills
• Pricing, product analysis
• Vendor Relationships
• Proficient computer skills (MS Office; Micros, IFS)

go to method of application »

• GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job

• The main purpose of the Refrigeration Assistant is to support the refrigeration technician team in maintaining, repairing, and servicing all refrigeration, cooling, and HVAC equipment to ensure reliable and efficient operation in a 24-hour environment. The role assists with routine inspections, basic maintenance tasks, fault-finding preparation, temperature monitoring, and safe handling of tools and materials.
• The Refrigeration Assistant helps ensure compliance with health, safety, and food safety standards while contributing to the prevention of equipment failures, downtime, and product loss. This position plays a key role in keeping all refrigeration systems operational, stable, and functioning at optimal performance.

Scope and limits of the job 

• Assisting the HVAC/Refrigeration Technicians with installation, maintenance, servicing, and repairs of HVAC and refrigeration systems.
• Carrying out routine inspections, basic maintenance tasks, temperature checks, cleaning of components, and preparation of tools and equipment.
• Supporting fault-finding processes by providing technical assistance, gathering information, and preparing the work area.
• Ensuring safe handling, loading, and movement of HVAC tools, consumables, and equipment.
• Maintaining accurate records, completing checklists, and updating maintenance logs as instructed.
• Ensuring compliance with all health, safety, food safety, and engineering standards.
• Reporting system abnormalities, hazards, or risks to the Technician or Supervisor immediately.
• Assisting with plant start-up, shutdown, and operational checks as required.

Duties and responsibilities include

Maintenance Support

• Assist technicians with routine inspections, servicing, and cleaning of refrigeration and HVAC equipment.
• Support with preventative maintenance tasks to ensure optimal performance and reduce breakdowns.

Breakdown Assistance

• Provide immediate support during refrigeration faults and equipment failures.
• Assist in troubleshooting, preparing tools, and carrying out basic repair tasks under supervision.

Temperature Monitoring & Compliance

• Conduct regular temperature checks on cold rooms, freezers, fridges, chillers, ice machines, hotel rooms
• Report deviations immediately to prevent product loss and ensure compliance with HACCP and safety standards.

Equipment & Tool Management

• Maintain tools, equipment, and materials in good working condition.
• Ensure proper cleaning, storage, and safe handling of tools and consumables.

Health, Safety & Environmental Compliance

• Adhere to all safety procedures, PPE requirements, environmental guidelines and Training.
• Assist in maintaining safe working conditions in refrigeration plant rooms and work areas.

Record Keeping & Reporting

• Support the completion of job cards, maintenance logs, and temperature records.
• Communicate faults, risks, or irregularities to the Refrigeration Technician or Supervisor.

Support for Projects & Contractors

• Assist during installations, upgrades, planned shutdowns, and contractor work.
• Ensure that all tasks are carried out safely and in line with operational requirements.

General Operational Support

• Perform ad-hoc duties required to maintain continuous equipment availability.

Job Requirements

 Minimum Qualifications (Education and Experience)

• Matric / Grade 12
• National Technical Certificate (refrigeration or mechanical)
• Basic refrigeration knowledge or training (advantageous) 

Minimum job- related experience & requirements

• Minimum 2–3 years’ experience in a similar technical environment (air-conditioning or refrigeration repairs and maintenance).
• Ability to work shifts, weekends, and public holidays in line with 24-hour operational requirements.
• Basic understanding of HVAC and refrigeration systems, components, and maintenance procedures.
• Physical ability to lift, carry, and operate HVAC tools, machinery, and equipment.
• Mobility and stamina to work in confined spaces, heights, plant rooms, and various operational areas.
• Ability to follow technical instructions, safety procedures, and standard operating practices.
• Basic electrical knowledge (advantageous).

go to method of application »

• Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports

Job Description

Job Purpose: 

• The Call Centre Operations Specialist is a functional subject matter expert responsible for driving operational excellence across the Contact Centre.
• The role focuses on defining, optimising, and embedding best-practice processes, performance standards, and customer experience frameworks.
• The Specialist provides analytical insight, operational guidance, and continuous improvement recommendations to support the customer operations team in achieving business objectives. 

Job Requirements

Qualification: 

• Diploma in Business/Operations/Customer Services or related field.

Experience: 

• 5-6 years’ contact centre experience, with exposure to operations, reporting, or performance analysis.
• Strong understanding of contact centre KPIs, workflows, and service delivery models.
• Experience analysing performance data and producing operational insights/reports.
• Proficiency in CRM and contact centre systems.

Skills & Knowledge:

• Analytical and critical thinking
• Strong attention to detail
• Influencing and stakeholder engagement
• Clear and confident communication
• Problem-solving and solution orientation
• Coaching and knowledge sharing mindset
• High accountability and ownership
• Adaptability in a fast-paced environment
• Continuous improvement mindset
• Professionalism and integrity
• Advanced CRM and contact centre system usage
• Performance reporting and data analysis (KPIs, trends, dashboards)
• Strong Excel and data manipulation skills
• Contact centre operations knowledge (queues, workflows, SLAs)
• Quality assurance and customer interaction standards
• Understanding of escalation frameworks and case management
• Familiarity with workforce management concepts (adherence, staffing, forecasting)
• Knowledge of compliance, KYC, and data protection principles
• Process mapping and operational documentation

Key Performance Areas: 

• Provide functional expertise to support the execution of Call Centre operational plans and business priorities.
• Support Team Leaders by providing guidance on workflow optimisation, queue management principles and operational best practices.
• Monitor operational performance trends and highlight risks, inefficiencies and improvement opportunities.
• Act as the operational point of expertise for process interpretation and escalation frameworks.
• Analyse Call Centre performance data to identify trends, gaps, and improvement opportunities across teams.
• Track key performance indicators (KPIs) such as service levels, productivity, adherence, quality, and customer satisfaction.
• Provide insights and recommendations to management to support performance improvement plans.
• Develop dashboards, reports and insights to support decision-making and operational visibility.
• Provide guidance and knowledge sharing to the call centre team on relevant frameworks, tools and best-practice guidance.
• Identify capability gaps across teams and recommend targeted development interventions in collaboration with training functions.
• Support succession planning by highlighting high-potential behaviours and capability trends.
• Partner with QA, Customer Experience, and Insights teams to identify service gaps and process breakdowns.
• Use customer feedback, complaints, and quality data to recommend improvements to processes and service delivery.
• Support the design and refinement of customer journey standards and interaction quality frameworks.
• Drive alignment between operational execution and desired customer experience outcomes.
• Act as a functional liaison between Customer Operations Management, Team Leaders, and support functions.
• Collaborate with QA, Training, Product, Campaign and other relevant teams to ensure operational alignment.
• Communicate process updates, operational changes, and best practices to relevant stakeholders.
• Ensure clarity and consistency in operational standards across the Call Centre.
• Identify operational inefficiencies and recommend process optimisation opportunities.
• Support the implementation of new tools, automation, and AI-driven solutions within the Call Centre environment.
• Contribute to continuous improvement initiatives aimed at enhancing efficiency, quality, and customer experience.
• Provide input into operational design, policy refinement and system enhancements.