Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
We’re focused on ensuring water quality for people around the world by making water analysis better – faster, simpler, greener and more informative. In 1933, Dr. Bruno Lange founded his company in Berlin, Germany with a vision of making water analysis simpler. His innovation in water analysis led to breakthroughs in laboratory testing and allo...
JOB DESCRIPTION
This role will be involved in ensuring customer orders are processed and delivered on time as per agreed service level. Completing daily activities in Customer Support include order processing, shipment tracking, resolving issues of warehouse with customers and other functional areas. Assist the Logistics Manager with the warehouse activities and providing day to day support (both proactive and reactive) on any of the issues already referred to, as well as response to immediate/unusual situations.
ROLES AND RESPONSIBILITIES
Loads and monitors customer orders from receipt to goods received
Communication of order confirmations to customers
Purchasing orders placed with supplier
Resolves customer queries in collaboration with team
Focuses on schedule development and provides follow up on the execution of order scheduling
Follow up with transporters to ensure timely delivery of products
Monitors stock availability and orders and performs various tasks necessary to schedule
Inventory administration including transfers
Item loading
To confirm product have been delivered as loaded and to resolve discrepancies
Responsible for maintenance of Item master in oracle
Liaising with Source and Suppliers/Couriers and getting good cleared from customs
Collate shipping and clearing documents
Assist warehouse in terms of stock accuracy, timely receipt supporting dispatch of material, 5S
Daily reporting to management against Organizational targets
Participate in Stock counts
RELATIONSHIPS
The Customer Support Representative role reports directly to the Logistics Manager:
INTERNAL RELATIONSHIPS:
General Manager
Service Manager
Finance Controller
Commercial Associates
Finance Support Associates
Logistics Support Associates
Field Sales Associates
Field Service Associates
EXTERNAL RELATIONSHIPS:
Customers
Channel Partners
Suppliers
QUALIFICATIONS
Oracle (advantageous) and MS Office knowledge (mandatory)
Sound interpersonal/ influencing skills would also be required with respect to internal & external customers
Communication skills
Experience in handling logistics
Delivering Results Through Others
Warehouse operations
Champion customer focus
SKILLS AND COMPETENCIES
Must have a valid driver’s license, and a driving record that is acceptable to Danaher
Knowledge and use of personal computers, and common business software (MS Office)
Excellent organizational skills
Excellent written and verbal communication skills
Excellent administrative skills
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Build your CV for free. Download in different templates.
Join our happy subscribers