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    • Customer Support Specialist - Ref Number: Req_00119108 at TELUS

    Posted: Sep 20, 2026
    Expires: Not specified
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  • At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company tha...

    View All Jobs at TELUS


     

    Customer Support Specialist - Ref Number: Req_00119108

    Description

    Roles and Responsibilities

    • Overseeing win-loss interview scheduling and transcription processes
    • Reviewing and editing win-loss interview transcripts Summarising interview themes and communicating them clearly to clients
    • Helping to identify ways to improve technology and processes
    • Doing whatever it takes to ensure our programs exceed client expectations
    • Tackling ad hoc projects and assignments that help our startup scale faster

    Qualifications

    • Must have a minimum Matric English grade 5 Superb academic record Fast learner, comfortable with ambiguity, and a go-getter
    • Strong interpersonal and analytical skills
    • Excellent writing, proofreading, and communication skills
    • Passionate about learning and using new software and technologies

    Experience

    • A minimum of 1 year experience in a chat or email environment
    • Experience in writing and preparing reports (could be academic or professional)
    • Experience in analysis of information (could be academic or professional)
    • Given English written and comprehension skills required for this role are extremely high, you will need to pass a language assessment which will rate your grammar and vocabulary.

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to TELUS on jobs.telusdigital.com to apply

    Build your CV for free. Download in different templates.

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