Customer Support Specialist at Sensor Networks

As Sensor Networks scales, we require technical support staff across multiple digital channels to support customer queries.

The support staff will work with our Head of Operations in building a support network through a call centre, business what’s app and various other channels to timorously solve customer queries and technical faults.

The support staff will require:

• Excellent computer literacy.
• Exceptional people skills.
• Fluent English & Afrikaans.
•  Basic technical apptitude.

The role is based in the City Bowl and the successful applicants will have to work shifts and weekends.

Sensor Networks builds smart technology and systems that improve peoples’ lives by making insurance simple, convenient and affordable.

We are a small, highly experienced team of intelligent, passionate and diverse individuals, looking to scale up the business after successfully proving the Sensor Networks concept over the last three years, with our blue-chip corporate customer base. Our core team has launched several hardware, software and IoT projects together in the past, and is now positioning the company to move from ‘start-up’ to ‘growth’ phase.

Sensor Networks has an informal company culture, with a relaxed dress code, flexible working hours and remote-work opportunities. We are based in the Gardens area of the Cape Town CBD, with a satellite office focused on hardware procurement and manufacturing in Diep River.

We are constantly pushing the boundaries of where IoT can take the insurance industry, and are passionate about refining our ability to predict and prevent insurance claims, as well as remotely solve issues that arise (without the need for costly repair teams). We want to make IoT work for companies and end users alike.